Sr. Director of Commercial Transformation

We anticipate the application window for this opening will close on - 25 Jun 2025

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

The Sr. Global Commercial Transformation Director is responsible for leading and driving global strategic initiatives to transform the commercial operations of the Structural Heart business. This role involves developing and implementing global innovative strategies to enhance market penetration, scale for future growth, improve customer engagement, and optimize sales processes. The leader will work closely with cross-functional teams to ensure alignment and execution of transformation initiatives.

The job can be remote within the US

Key Responsibilities:

Lead Commercial Strategy Transformation:

• Develop and implement comprehensive commercial transformation strategies that align with the overall business goals, support growth, and improve market share.
• Collaborate with GMs & regional leadership to transform Structural Heart commercial organization to enable continued growth in TAVR and commercial launch of novel mitral and tricuspid therapies.  Focus on strategy, structure, roles, job descriptions, staffing models, career paths, talent profile and timing in each region (OLM & RLM).
• Identify and prioritize key areas for transformation within the commercial operations.
• Lead the execution of transformation initiatives, ensuring timely delivery and alignment with business objectives.

Market Analysis and Insights:

• Leverage market insights, customer feedback, and competitive analysis to ensure that the commercial approach is innovative, customer-centric, and future-focused.
• Conduct market research and analysis to identify trends, opportunities, and competitive landscape.
• Utilize data and insights to inform strategic decisions and drive commercial excellence.
• Monitor industry developments and adjust strategies accordingly.

Customer Engagement and Experience:

• Develop and implement strategies to enhance customer engagement and satisfaction.
• Collaborate with marketing and sales teams to create customer-centric solutions and experiences.
• Implement tools and technologies to improve customer interactions and streamline processes.

Drive Sales Optimization:

• Spearhead the integration of tools and technologies (e.g., CRM systems, data analytics platforms, e-commerce, virtual sales tools) into the commercial function.
• Ensure that capabilities enhance sales, marketing, and customer service functions to improve efficiency, collaboration, and overall commercial performance.
• Analyze and optimize sales processes to improve efficiency and effectiveness.
• Implement best practices and innovative solutions to enhance sales performance.
• Monitor sales metrics and KPIs to track progress and identify areas for improvement.
• Report on the progress of transformation projects to senior management, highlighting key outcomes, challenges, and opportunities.

Cross-functional Collaboration:

• Work closely with product development, marketing, sales, and other departments to ensure alignment and integration of transformation initiatives.
• Foster a collaborative environment to drive innovation and continuous improvement.
• Provide leadership and guidance to cross-functional teams involved in transformation projects.

Change Management:

• Work closely with senior leadership and key stakeholders across the organization to communicate the vision, progress, and impact of transformation initiatives.
• Lead change management efforts to ensure successful adoption of transformation initiatives.
• Address resistance and challenges, providing solutions and support to ensure smooth transitions.

Basic Qualifications

KNOWLEDGE/EDUCATION

• Bachelor’s degree
• 15+ years’ experience in sales operations and/or commercial leadership, 13+ with a graduate degree
• 8+ years of managerial experience
• Proven experience in leading commercial transformation initiatives within the medical device industry.

Preferred Qualifications

• Master’s degree or MBA
• Strong strategic thinking and analytical skills.
• Excellent leadership and project management abilities.
• High EQ and ability to collaborate cross-functionally and cross-geographies.
• Familiarity with CRM systems and other sales optimization tools.
• Ability to adapt to a fast-paced and dynamic environment.
• Innovative mindset with a focus on continuous improvement.
• Ability to work collaboratively with cross-functional teams.
• Strong communication and interpersonal skills.
• Experience with change management and driving organizational change.
• Knowledge of market trends, customer behavior, and competitive landscape in the medical device industry.
• Proven project management and problem-solving skills
• Influence management skills
• Strategic planning experience
• Results orientation – strong planning/execution skills
• Excellent oral and written communications
• Proficiency in data analysis and utilization of insights to drive decisions.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation
 

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

Salary ranges for U.S (excl. PR) locations (USD):$228,000.00 - $342,000.00This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

This position is eligible for an annual long-term incentive plan.The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance,Health Savings Account,Healthcare Flexible Spending Account,Life insurance, Long-term disability leave,Dependent daycare spending account,Tuition assistance/reimbursement, andSimple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees:Incentive plans, 401(k) plan plus employer contribution and match,Short-term disability,Paid time off,Paid holidays,Employee Stock Purchase Plan,Employee Assistance Program,Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), andCapital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns.  Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic benefits and compensation plans

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.