Manager – Payment Operations

The Manager, Payment Operations is a finance-owned role responsible for leading all claims funding and check run operations across the Point C platform. This role sits within the Finance organization and serves as the primary owner of the end-to-end funding process, from check register generation through Echo transmission and custodial account management. The Manager will lead a team of funding specialists, drive the implementation and adoption of check run automation, and ensure operational readiness ahead of significant client volume growth.

Primary Responsibilities:

• Own the end-to-end claims funding process, including check register generation, Echo file transmissions, EOB template management, and custodial account reconciliation across all client groups

• Lead and develop a team of funding specialists; assign group portfolios, establish daily workflows, and ensure accuracy, timeliness, and compliance

• Drive the implementation and operationalization of check run automation within the VBA platform; serve as the internal subject matter expert

• Establish and monitor KPIs, SLAs, and quality controls for all funding operations; reduce error rates and client escalations

• Manage vendor relationships, including ECHO Health, for file transmissions and troubleshooting

• Partner with IT on system issues, automation enhancements, and platform migrations

• Develop and maintain SOPs, staffing models, and training materials for the funding team

• Support acquisition integrations and the consolidation of funding processes onto a unified platform

• Serve as the Finance liaison for all funding-related client inquiries, stop loss coordination, and claims register reviews

Qualifications:

• 5+ years of experience in claims funding, payment operations, or TPA finance operations

• 3+ years of leadership experience managing a team in a healthcare or TPA environment

• Hands-on experience with VBA as a claims and funding platform — required

• Experience with check run automation tools strongly preferred

• Familiarity with ECHO Health payment systems, HEALTHpac, and QicLink

• Deep understanding of the TPA funding cycle: check register generation, custodial account management, stop loss coordination, and Echo transmission

• Strong analytical, organizational, and communication skills

• Ability to build processes from scratch and manage through ambiguity in a fast-moving environment