One Medical is a primary care platform challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to radically transform healthcare, which means tackling the frustrations of everyone involved — from patients and providers to employers and health networks.
Across the country, our members enjoy seamless access to comprehensive care at more than 180 locations across 28 cities (and counting!) as well as 24/7 access to virtual care powered by intelligent uses of technology. In addition to a direct-to-consumer membership model, we work with more than 7,000 companies to provide One Medical health benefits to their employees.
On January 31, 2020 we marked a milestone with our public listing on Nasdaq, but our work is far from over. As we continue to grow and broaden our impact, we’re building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. On September 1, 2021, One Medical acquired Iora Health, a human-centered primary care organization focused on people 65+ on Medicare. By joining forces, we’re able to better address the needs of seniors — an important step in our mission to transform healthcare for all.
About Senior Health:
At One Medical/Iora Health we are transforming health care, starting with primary care. We created a high-impact relationship based care model that particularly benefits adults on Medicare and those who might need more attention. Our care model changes everything - the team, outcome-focused payment, customer service, and the technology that supports our care.
We know that when you invest in relationships with people, you can help them live happier and healthier. Our patients get a team that respects and listens to them. We get paid to keep our patients healthier, and it works - we are successfully improving the lives of our patients while lowering costs.
The Opportunity
Reporting to the Senior Health Care Team Manager, the Administrative Assistant (known internally as Operations Assistant/OA) serves as a key member of the Senior Health team and plays a critical role in the flow of the practice. Duties specific to this position include greeting and welcoming patients, answering phones, managing the flow of medical records and other important, confidential documentation. Given the high-tech nature of the practice, this position will also be the go-to for technological questions and troubleshooting. The OA provides support to the team doing whatever is needed to contribute to the success of the team and ensuring that patients are treated in a courteous, respectful manner.
What you’ll likely work on:
- Welcoming patients to the practice, communicating their arrival to the team, and managing patient visit expectations
- Receiving incoming calls/messages and appropriately addressing or triaging phone requests including requests for appointments, form completion, and medication refills
- Initiating outbound administrative requests, by phone and in writing, such as medical record requests and specialty appointment booking
- Sorting and triaging of incoming mail and faxes, including scanning and appropriate e-filing
- Providing information and office tours for patients interested in joining the practice
- Assisting the Care Team Manager with the management of office and medical supplies, as needed
You’ll be set up for success if you have:
- Experience in a service business required
- Fluency in Spanish strongly preferred
- Tech savviness and familiarity with Apple a plus but not required
- Must demonstrate excellent interpersonal communication skills both in-person and by phone
- Must have the ability to work well both as a member of a team and independently
- Must have exceptional organizational, problem-solving and time management skills and must be able to appropriately prioritize responsibilities
- Supporting the Patient Enrollment team by asking patients if they want to refer friends and family to Iora
- Must be open-minded, non-judgmental and compassionate
- Must be flexible and comfortable with ambiguity, eager to work in a dynamic environment and willing to learn new skills
Benefits designed to aid your health and wellness:
Taking care of you today
- Paid sabbatical after 5 and 10 years
- Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
- Competitive Medical, Dental and Vision plans
- Free One Medical memberships for yourself, your friends and family
- PTO cash outs - Option to cash out up to 40 accrued hours per year
Protecting your future for you and your family
- 401K match
- Opportunity to participate in company equity programs
- Credit towards emergency childcare
- Extra contributions toward maternity and paternity leave
- Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
- Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance
This is a salaried, full-time role based in North Phoenix area.
INDSH1
One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.
Subject to applicable law, proof of COVID 19 vaccination is required for employees and contractors who interact with patients, access a shared office space or engage with other team members, except where a medical or religious accommodation applies.
One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster (English/Spanish) and Right to Work Poster (English/Spanish) for additional information.
