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Full-Time

Customer Success Manager

Posted on 5/23/2024

Contrast Security

Contrast Security

201-500 employees

Integrates security technologies into software development

Compensation Overview

$100k - $140kAnnually

+ VCP + Equity

Senior

Remote in USA

Category
Customer Success
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Agile
Sales
Communications
Requirements
  • 5+ years of experience working as a CSM at a B2B SaaS company
  • 5+ years of experience working with complex application security technology products and/or continuous integration environments
  • 3+ years of experience working on SMB/Scale accounts (with ASP <$100k) with demonstrated experience in managing different (multiple) accounts at different stages in the customer life cycle
  • Knowledge of CI tools such as Jenkins
  • Solid understanding of modern SDLC and software engineering practices, including Agile, CI/CD, and DevSecOps
  • High prioritization skills and process orientation
  • Knowledge of application security and application security vulnerabilities and an understanding of the security market preferred
  • Background in multiple disciplines is a plus: sales engineering, business consulting, project/program management, business operations, software development and deployment
  • Demonstrated exceptional customer focus and bias for action, as well as the ability to translate customer business issues and goals and issues into actionable plans and solutions
  • Demonstrated ability to adapt to new technologies and learn quickly
  • Exceptional verbal and written communication skills, including the ability to lead and facilitate meetings and presentations, create content for documentation deliverables
  • Demonstrated experience with engagements with customers such as Executive business reviews, Training, Creating structured programs to drive adoption, Creating and executing against success/project plans, Positive engagement based on insights from data, Influence change in organizations
  • Comfortable in a fast-paced environment
  • Process-focused, with strong problem-solving ability -- always looking for smarter, better ways to achieve a goal
  • At ease demonstrating product functionality; ability to provide a comprehensive overview of key business use cases
  • Exercises listening and taking a thoughtful approach to address customer pain points
  • Ability to take initiative and adapt
  • A bachelor's degree or significant relevant business experience is required. Business or technical degree preferred
Responsibilities
  • Operational Excellence
  • Customer Intimacy
  • Customer Outcomes
  • Onboarding
  • Adoption
  • Advise
  • Monitor
  • Escalation Management
  • Advocacy
  • Prioritization
  • Knowledge
  • Cross-Functional Support
  • Collaboration

Contrast Security is an excellent place to work due to its focus on cutting-edge application security technologies like SAST, IAST, RASP, and SCA. This integration empowers developers to enhance security across the entire software development lifecycle, establishing a proactive and defense-oriented work environment. The company's commitment to securing software through advanced technology makes it a leader in the application security industry, offering employees a challenging yet rewarding career in cybersecurity.

Company Stage

Series E

Total Funding

$269M

Headquarters

Los Altos, California

Founded

2014

Growth & Insights
Headcount

6 month growth

-4%

1 year growth

-17%

2 year growth

-32%

Benefits

Competitive compensation

Medical, dental, and vision benefits

401(k)

Flexible paid time off

INACTIVE