Client Advisor

Company:

Marsh Commercial

Description:

We are seeking a talented individual to join our Advisory team at Marsh Commercial. This role will be based in the Shrewsbury office working within a team of experienced Client Advisors & Client Executives.

The team in Shrewsbury is looking to welcome a new recruit into an energetic and friendly team. In Shrewsbury, we work collaboratively as a team, supporting one another where required, to achieve the right outcomes for our clients. We offer a welcoming workspace in the heart of Shrewsbury which we hope someone else will enjoy as much as we do!

In this role, you will be responsible for working collaboratively with the Client Executives, in servicing a book of clients, whilst supporting and handling the day-to-day activities including renewals, mid-term adjustments and technical client queries. In addition, there will be a low volume of Client Advisor led clients which will be serviced solely by a Client Advisor, with the support of the wider team where required.

What we would expect in a Client Advisor:

• Manage day-to-day queries, renewals, amendments and mid-term adjustments for a number of commercial - mid corporate size accounts.

• Work on all aspects of account management and service delivery to clients, ensuring client needs are identified and met in line with agreed service standards and strategies.

• Work effectively with Client Executives and the wider Client Advsior team to retain and generate new business, by leveraging strategy information and managing contract reviews along with midterm changes, helping to contribute to branch performance.

• Build and maintain relationships with clients, prospects and the wider Marsh network to provide best in class service and drive growth.

• Offer technical support for complex or high-priority relationships when needed to ensure relationship satisfaction and maintain a mutual internal and external understanding.

• Serve as a client contact for day-to-day needs and be available to provide technical support to ensure maintain client satissfaction.

• Maintains a detailed understanding of changing market condition and understands and complies with all compliance, professional and transparency standards to better serve clients

What we require from a candidate:

• Previous experience in the Insurance industry, whether it is a Client Advisor or an individual looking to develop their career by moving into a Client Advsior role.

• Excellent organisational skills and attention to detail with the ability to manage multiple tasks simultaneously.

• Proficiency in Microsoft Office Applications.

• Strong written and verbal communication skills.

• Confidence to advise and negotiate.

• The ability to build, manage and develop relationships.

What makes you stand out:

• A desire for a long-term career within the insurance industry

• A thirst for learning and the opportunity to study for further insurance related qualifications

• Previous experience within a similar role/industry

• Acturis, Excel, Word & Outlook knowledge

Why join our team:

• Become part of a thriving team, who are welcoming in their approach and always looking to support one another in a collaborative manner.

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [email protected] McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.