Experience Owner I

4 Days Hybrid from any of our locations in RI,Iselin NJ, Westwood , or Medford MA, Pittsburgh PA, and couple other locations.

Role is not relocation eligible. 

The Experience Owner I (EO1) collaborates with Consumer Credit Card business, technology, and analytics partners to prioritize and deliver on the strategic vision of new products & services. The EO1 will help with the implementation of product roadmaps and capabilities to support business and customer needs. The EO1 will use agile methodologies across product teams to drive the continued transformation from a project-based to a product-based organization focused on maximizing the value of the customer experience.

The EOI will use a collaborative approach and “digital-first” mindset to help Citizens create and implement innovative products and solutions.

Finally, the EOI will identify trends in the external marketplace to ensure adoption of the product, and that the product is designed with the customer in mind. In collaboration with stakeholders, the EOI will also co[1]develop the roadmap for continuous growth and improvement of product outcomes and customer experience.

Responsibilities

• Develop a product roadmap focused on delivering exceptional customer experience. Transform the high-level vision into detailed requirements and acceptance criteria. Ensure that the agile team delivers agreed upon standards for quality and scope.

• Work closely with delivery and vendor teams to ensure they build the right functionality in a timely manner.

• Facilitate team continuous discussion of innovative ways to improve products and services.

• Understand, read and analyze team results and agile metrics so to effectively communicate progress on product roadmap against the mission and OKRs.

• Use market and industry knowledge to generate criteria to inform end-user needs. Integrate product research and requirements to enhance user satisfaction and ensure customer driven design.

• Translate strategy into actionable tasks, and work with cross-functional agile teams to ensure execution on those requirements. Create, prioritize and refine backlog to deliver the most valuable work first, while ensuring technical integrity of all features or components. Frequently review and analyze metrics and OKRs to update to key stakeholders on progress against product roadmap.

• Serve as key leader on agile team(s).

• Lead large scale product demo or reviews. Develop UI prototypes, assist with data provisioning, and perform analytics around usage, behavioral/transactional and technical data.

• Monitors marketplace trends, opportunities, and vulnerabilities; reports findings.

Qualifications

• 7+ years of experience in product development, marketing, strategy, digital, process/user 

interface design.

• 3+ years of experience with TSYS platforms (TLP, DE, TS2, ADM) and related APIs

• Proven experience implementing strategies by setting realistic OKRs.

• Ability to facilitate collaboration with team members to develop new ideas & solve problems within Neighborhood/Town domain.

• Knowledge of agile approaches (e.g., XP, Kanban, Crystal, FDD) as well as design thinking and front –to-back process reengineering and automation.

• Experience providing technical solutions to functional challenges.

• Consistently applies current procedures and technologies to resolve business issues.

• Knowledgebase of relevant products/services which is broad, current and technology focused.

• Ability to link and synthesize data and research across the business and external market to drive product development and enable digitization.

• Producing detailed functional and information requirements models and documentation, including strong story telling expertise to ensure impact and buy in.

• Training teams’ requirements analyses and quality reviews.

• Effectively translates business requirements into technical deliverables.

Required Competencies:

• Focus on the Customer (customer orientation)

• Unlock Potential (management development)

• Drive Outcomes (execution)

• Innovation

• Technical Excellence / Products & Services (extensive and current knowledge of relevant 

product(s))

• Agile Methodologies

• Requirements Analysis (e.g., design thinking)

• Strategic Thinking

• Collaboration

• Excellent interpersonal skills

Hours & Work Schedule

• Hours per Week: 40

• Work Schedule: Monday - Friday

Pay Transparency 

The salary range for this position is $ 102,742 - $ 171,237 per year  plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.   

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.