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Senior Manager
Product Governance, Digital Customer Experience, DCX
Posted on 1/18/2023
Remote in USA • Atlanta, GA, USA
Experience Level
  • 10+ years' experience and expertise supporting and leading in key product and technology areas such as Product Management, Business Process Management, Operations Management, and Governance
  • 5+ years of experience in enterprise software or similar industry. A broad understanding of the business is highly desirable
  • Direct experience structuring and leading process improvement, designing and defining processes and workflow modeling across all levels (processes, sub-processes, activities, tasks, methods and procedures)
  • Experience in multiple cross-functional business process areas
  • Demonstrated project management skills and ability to manage multiple tasks in a dynamic environment
  • Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations
  • Excellent problem-solving, conflict resolution, active listening, and time management skills
  • Commitment to producing high-quality, cutting-edge deliverables
  • Demonstrated experience in the use process improvement methodologies, such as Lean or Six Sigma, and related approaches, such as Kaizens and Root Cause Analysis
  • Bachelor's degree in Business, Technology or Engineering preferred
  • Lead a team of process design, application support, and product data specialists

10,001+ employees

Cloud-based enterprise operation solutions
Company Overview
ServiceNow’s mission is to transform IT to revolutionize the enterprise by placing a service-oriented lens on the activities, tasks, and processes that make up day-to-day work life. The company is committed to helping modern enterprises operate faster and become more scalable through their platform that optimizes processes, makes work more intuitive, and discovers insights that create new value.
  • Generous family leave
  • Flexible PTO
  • Matched Donations
  • Retirement benefits
  • Annual learning stipends
  • Paid volunteer time
Company Core Values
  • Wow our customers
  • Win as a team
  • Create belonging
  • Stay hungry and humble