Full-Time
Senior Customer Success Manager
Enterprise
Posted on 9/18/2025
Userlane
51-200 employees
SaaS platform automating software onboarding
No salary listed
Munich, Germany
Hybrid
Hybrid role, requiring some in-office presence.
 Sales & Account Management |
|---|
- Proven track record (5+ years) in customer success, consulting, or account management within a SaaS organization working with enterprise accounts.
- Experience managing relationships with large-scale enterprises and delivering customer-centric solutions to drive long-term value.
- Ability to dismantle ambiguity and deal with multiple stakeholders across different levels.
- Strong analytical and problem-solving skills to interpret data and translate it into actionable insights.
- Excellent project management, communication, and presentation skills, with the ability to engage and influence senior executives.
- Affinity for technology and digital transformation in conjunction with strong business acumen.
- Fluency in English and German.
- Develop a deep understanding of Userlane’s solutions to deliver value for our customers and drive product adoption, retention, and expansion.
- Consult strategic accounts on their digital transformation plans, including goal-setting, continuous measurement, and jointly defined metrics.
- Build and maintain strong relationships with key stakeholders within the enterprise segment, becoming their trusted advisor.
- Act as the customer’s advocate towards internal units of our organization to drive engagement of additional experts or further product enhancements.
- Analyze customer usage patterns to provide insights and drive increased engagement and satisfaction.
- Drive regular risk & opportunity assessments for your portfolio and forecast accordingly to make data-driven decisions.
Userlane provides a Software-as-a-Service Digital Adoption Platform that automates training and onboarding for other software applications. Its platform integrates with enterprise tools to create in-app, interactive tutorials, guided tours, tooltips, checklists, and contextual help so employees and customers can learn how to use new software without formal training sessions. The product uses analytics and adoption features to guide users through tasks and track progress, reducing support needs and speeding up adoption. Userlane differentiates itself by targeting large enterprises and offering scalable, enterprise-grade in-app guidance with a subscription model, working with customers like Allianz, SAP, Beiersdorf, and Linde. Its goal is to help organizations achieve instant software usability, lower training costs, and boost productivity by improving software adoption across the workforce and user base.
Company Size
51-200
Company Stage
Series B
Total Funding
$16.3M
Headquarters
Munich, Germany
Founded
2016
Simplify's Take
What believers are saying
- PwC partnership expands digital transformation consulting in 2024.
- CIBC growth capital funds product suite expansion in 2024.
- Content Analytics optimizes guides for AI recommendation engines.
What critics are saying
- Whatfix erodes share with superior multi-platform monitoring.
- Apty outcompetes in data validation and workflow enforcement.
- OpenAI copilots obsolete guides in SAP and Allianz systems.
What makes Userlane unique
- Userlane overlays interactive guides without coding or software changes.
- HEART analytics standardizes enterprise software ROI measurement.
- Enterprise Search enables effortless content discovery in businesses.
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Benefits
Hybrid Work Options
Professional Development Budget
Growth & Insights and Company News
6 month growth
↓ -2%1 year growth
↓ -1%2 year growth
↑ 0%MUNICH, GERMANY, August 1, 2024 / EINPresswire.com / - Userlane, a leading Digital Adoption Platform(DAP), is thrilled to announce the expansion of its existing partnership with PwC, one of the world's largest professional services networks.
LONDON--(BUSINESS WIRE)--CIBC Innovation Banking announced today that it has provided growth capital financing to Userlane, a software company based in Germany. Userlane will use the funds to expand its suite of products that help companies master enterprise software and associated processes more easily. “CIBC Innovation Banking’s investment will help us focus on our mission of becoming the provider of choice for companies seeking to maximize their investments in enterprise-wide software platforms,” said Hartmut Hahn, Founder & CEO, Userlane. “In the last year, we’ve continued to scale our business and grow our team. Now, with CIBC Innovation Banking’s support, we’ll look to continue this development and position ourselves as a leading player in our market and continue to add mission-critical features that we can offer to all existing customers.”
LONDON--(BUSINESS WIRE)--Services financiers Innovation CIBC a annoncé aujourd’hui qu’elle a fourni un capital de croissance à Userlane, une société de logiciels établie en Allemagne. Userlane utilisera les fonds pour élargir sa gamme de produits qui aident les entreprises à maîtriser plus facilement les logiciels d’entreprise et les processus connexes. « L’investissement de Services financiers Innovation CIBC nous aidera à nous concentrer sur notre mission de devenir le fournisseur de choix des sociétés qui cherchent à maximiser leurs investissements dans des plateformes de logiciels à l’échelle de l’entreprise, a déclaré Hartmut Hahn, fondateur et chef de la direction de Userlane. « Au cours de la dernière année, nous avons continué d’élargir nos activités et de faire croître notre équipe. Maintenant, grâce au soutien de Services financiers Innovation CIBC, nous nous efforcerons de poursuivre ce développement et de nous positionner comme un acteur de premier plan sur notre marché, tout en continuant à ajouter des caractéristiques essentielles à notre mission que nous pouvons offrir à tous nos clients actuels. »
That’s why Userlane GmbH is extremely touched to be recognized by its customers in the ‘Best Support’ category.
“Userlane GmbH is honoured to be named a Major Contender in Everest Group’s 2022 PEAK Matrix for Digital Adoption Platforms.