User Research Director
Posted on 2/22/2023

1,001-5,000 employees

Skyscanner operates as a trips meta-search engine company.
Company Overview
Skyscanner’s mission is to lead the global transformation to modern and sustainable travel with their website that helps travelers plan and book in a straightforward and speedy process. The company is committed to simplifying the traveling process by aggregating millions of traveling options varying from flight, hotel, and car transport selections.
Glasgow, UK
Experience Level
Desired Skills
Data Analysis
Product Design
  • Experience as a User Research Director / Head of Research or equivalent, ideally in a fast-paced tech environment
  • Deep, first-hand experience with a range of research methodologies; an expert who is able to coach and teach across a breadth of qualitative and quantitative methods
  • Track record of owning large, complex product initiatives to successful completion, resulting in significant business growth
  • A self-starter with business savvy, expert storyteller, trusted collaborator, and inspiring leader with a passion for impact and efficiency
  • Literacy of the product design process and how to feed insights into the process
  • Experience recruiting, mentoring, and developing top talent
  • University degree in a relevant field preferred (e.g. Psychology, HCI, Statistics, Business…), but we welcome applicants from all educational backgrounds
  • A passion for travel
  • Lead a team of User and Partner Researchers and actively help them develop into the UR leaders of tomorrow through mentorship and coaching
  • Connect the dots across all data, research and otherwise (user / partner / consumer / market / behavioural analytics / financials / etc) to surface and evangelise the most impactful insights for the business across the business, including at CxO level
  • Build upon the long-term vision for User Research, ensuring strategies evolve as needed to align with business needs and continuously exceed expectations
  • Proactively and autonomously define and solve previously unidentified ambiguous problems across the business
  • Work in a highly collaborative way across the whole organisation, bridging disciplines and levels to continually learn, optimise processes, and drive growth
  • Grow the User Research team in a lean way to maximise impact on the product and therefore commercial results
  • Identify and shape strategic company-wide initiatives on the mid and long term research roadmap, gaining buy-in from partner disciplines and leadership
  • Create the environment for timely delivery of the right research methods and business outcomes
  • Take pride in the craft & teach it
Desired Qualifications
  • points for experience growing / building a User Research team, working on a two-sided marketplace, or experience in a mid-size tech company