MSS Engineer II - Hybrid role

About Radian Generation

Radian Generation is a global provider of critical technology-forward services designed specifically to support the comprehensive lifecycle of renewable facilities—including solar, wind, and energy storage.

Who We Serve
Radian Generation’s wide range of commercial, technical, and compliance services provide developers, owners, and operators with critical insights into each aspect of their assets to make better-informed decisions.

Radian Generation is committed to supporting greater diversity in the renewable energy industry. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Role and Responsibilities

The MSS Engineer 2 executes assigned work orders, including support tickets and project tasks to meet Managed Security Services Provider (MSSP) and other contractually defined obligations for new and existing customer facilities. This role will perform routine and scheduled maintenance and support tasks, work break/fix and other trouble and support tickets, act as a subject matter expert for programs and products offered, and respond to other emergent conditions across the fleet. Candidates must possess a strong understanding of and direct experience with concepts and best practices related to IT/OT systems. The candidate will act as an escalation step within the MSS team framework. The candidate must possess strong security and a strong network posture.

This is an opportunity to be part of a world-class team operating at the nexus of two of the most exciting and fastest-growing sectors in renewable energy today: SCADA IT/OT and mission-critical software.

MSSP tasks

• User provisioning and management, upgrade/patch, monitoring, problem resolution, and configuration management.
• Execute all provided Standard Operating Procedures (SOP) and policies.
• Modify permissions and access control lists.
• Perform routine management of backup and recovery services; file and disk management; and virus protection.
• Maintain consistent operation of multi-user systems, including coordination with internal and external stakeholders.
• Engage with internal and external parties (e.g., ISPs, vendors) to troubleshoot and resolve issues, escalating as necessary to ensure timely resolution.
• Perform design, implementation, and administration activities for complex power generation computing environments on networks, communications, and infrastructure.
• Evaluate host, system, and network configurations for newly acquired sites and make recommendations for improvement.
• Review security, antivirus, traffic, and event logs.
• Adhere to cybersecurity and information security procedures, guidelines, and policies.
• Evaluate vendor products, services, and suggestions.
• Perform hardware and software upgrades.
• Perform routine management of backup and recovery services; file and disk management; and virus protection.

Other

• Report project status for all recurring and non-recurring efforts as required.
• Attend staff and client meetings as required.
• Availability for 24-hour on call duty to meet customer requirements.
• Availability to make occasional, planned shifts in work hours to accommodate efforts that can only be performed after generation hours.
• Develop and document technical processes and procedures as needed.
• Ensure that required tasks are completed or directed to others as necessary.
• Effective written and oral communication at all organizational levels internally and with external customers.
• Analyze known and ad-hoc requirements to determine an efficient schedule, workflow, and process to complete.
• Provide Subject Matter Expertise in the evolution of IT/OT framework programs developed for our customers, which include product selection, infrastructure design, and security policies.
• Execute SOPs.
• Provide escalation to SOC and level 1 engineers.
• Perform custom audits, reporting and analytics within the MSS team.

Preferred Experience

• Experience in NERC CIP-regulated environments is preferred.
• Experience in compliance programs or standard-driven environments (e.g., PCI-DSS, NIST, ISO-27001)
• SOC, NOC, or other operation center experience
• Work experience in at least one of the following areas:
• Network and infrastructure design, deployment, or maintenance.
• Power generation, especially renewable energy.

Required Qualification & Education

• A university technical degree or minimum 3-5 years of relevant IT/OT professional experience.
• Direct or indirect service experience and/or experience providing remote support.
• Ability to read electrical, network, infrastructure, and cabling drawings.• All applicants must have prior professional IT/OT systems management experience and knowledge in at least two of the following fields:
• Server hardware and OS management.
• Networking and infrastructure design, implementation, and management.
• Cybersecurity, including Next-Generation Firewall configuration and management.
• Remote infrastructure and network support.
• Data storage and recovery.
• Work experience in at least one of the following focus areas is required:
• Tier 2 or Tier 3 IT network/telecommunication support.
• IT infrastructure design or support.
• Computer network design or support.
• Host hardening or security monitoring (Cybersecurity).

Skills & Competencies

• Ethical, responsible, and reliable.
• Self-motivated.
• Desire to learn and share newly acquired knowledge with colleagues.
• Remain cool under pressure in a fast-changing environment.
• Navigate business and technical challenges with ease.
• Effective oral and written communication with peers, external customers, and direct supervisors.
• Exceptional organizational skills required.
• Strong team collaborator.
• Independently make decisions and solve problems.
• Accurately remember and clearly communicate detailed technical information.• Able to work in an electrical environment. This may have been achieved through formal training, previous work experience, or the ability to demonstrate electrical safety skills.
• A valid driver’s license is required.
• NGFW configuration, maintenance, and administration.
• Microsoft Windows Server support.
• Effective written and oral communication at all organizational levels, including engineers, end-users, and external customers.

Additional Notes

• This position requires participation in the company’s 24/7 on call rotation.

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