Technology Operations Engineer

Your Impact
The primary purpose of this role is to support operational health (performance, availability, interoperability, reliability) of Lowe’s Technology Systems. This includes providing first and second-level support for enterprise systems.

This role delivers infrastructure solutions in support of components of larger project-based solutions. 

The individual in this role assists more senior level engineers with infrastructure planning, engineering, and architecture, and works with Business Units to ensure solutions meet or exceed business requirements. 

At times, this role may deliver work on a smaller component scale independently, with a high level of autonomy. 

The individual in this role must be comfortable suggesting, promoting, and using published standards to minimize environment complexity and ensure regulatory and license compliance.

The individual in this role works the hours and schedule required to support the enterprise and may be on call and/or work alternate schedules to meet the needs of the department.

What you will do

• Implements somewhat complex solutions requirements and functional specifications that support integrated and sustainable designs for designated infrastructure systems based on input from more senior level engineers.

• Works with more senior level engineers to provide recommendations and input on options, risks, and benefits for infrastructure systems designs.

• Maintains, upgrades, and optimizes live, pre-production, and dev environments to ensure maximum uptime.

• Troubleshoots and fixes (or escalates) applications, networks, systems, and databases to resolve issues.

• Develops and validates basic system design prototypes to ensure core functionality requirements are met.

• Builds basic hardware and/or software configurations and prepares system components for installation to the infrastructure.

• Develops, validates, and executes basic infrastructure tests to identify system errors and ensure solutions meet functional specifications.

• Leads effort to deliver the validation and testing of smaller, basic components of larger infrastructure systems to ensure core functionality requirements are met.

• Develops and documents detailed standards for the introduction and maintenance of services to ensure successful deployment and operation of assigned enterprise infrastructure systems.

• Provides support for functionality tests as needed, working with technology teams to revise key system components based on test results as appropriate.

• Provides post-implementation support, making system enhancements as needed.

• Individual Contributor

Qualifications
Minimum Qualifications
• Bachelor’s Degree in Computer Science, CIS, or related field (or equivalent work experience in a related field)
• 2 years of experience in an IT support environment with technical experience in distributed technologies and systems development
• Experience with systems (both infrastructure and applications) management, diagnostics, and support 
• Familiarity with networking, server, and storage technologies 
• Familiarity with n-tier architectures

Preferred Qualifications
• Master’s Degree in Computer Science, CIS, or related field
• 2 years of experience leading technical or project teams with or without direct reports 
• 1 year of work experience in an IT role requiring interaction with senior management (i.e., Director level or higher)
• 2 years of experience working in a large matrixed organization
• 2 years of experience working with third party IT vendors and/or systems solution providers 
• 2 years of IT experience in the retail industry
• 2 years of experience writing technical documentation in an infrastructure development environment 
• Knowledge of one or more of the following: Unix/Linux/Windows server administration experience (RedHat); Configuration management and automation tools; Database administration experience (RDBMS, NoSQL); Messaging technologies (MQ. Kafka); Web Servers Experience (Apache, Nginx); Application containers (Jboss); Core Services - NTP, proxy, mail, DNS; IT security; Public/Private Cloud technology; Scripting languages; Object-oriented languages; Big Data technologies (Splunk)
Systems Administration
• Experience working with an IT Infrastructure Library (ITIL) framework (systems administration related qualification)
• Experience providing first or second level support for enterprise IT systems in a corporate setting, including diagnosing, troubleshooting, and resolving incidents (systems administration related qualification)
• Experience working with defect or incident tracking software (systems administration related qualification)

About Lowe’s
 Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.