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Manager, Learning Experience Strategist
Posted on 4/7/2022
Plano, TX, USA • McLean, VA, USA • Richmond, VA, USA • New York, NY...
Experience Level
Desired Skills
Adobe Creative Suite
Adobe Photoshop
Graphic Design
UI/UX Design
Video Editing
  • High School Diploma, GED or equivalent certification
  • At least 4 years of experience in Training Design and Development
  • At least 3 years of experience with learning content development tools (Articulate 360, Adobe Captivate, Adobe Design Suite, and Camtasia)
  • If the idea of revolutionizing the learning experience for a group of hyper-digital, fun-seeking, customer-centric associates sounds less like work and more like fun
  • If your writing voice can be described as fresh, modern, and conversational
  • If you read Learning blogs over your morning coffee, and the words Bloom, Masie, and Gagne mean something to you
  • If deadlines motivate you and a little time pressure helps you prioritize
  • If you are evangelistic about the associate and customer experience and if people regularly seek you out because of your creativity, talent, and work style, then read on!
  • Collaborate with stakeholders, LOB partners, and leadership to assess business needs that inform the strategy and evolution of foundational associate experiences
  • Use internal and external research to envision and craft learning experiences that align to human-centered design principles
  • Lead quarterly learning experience reviews to inform changes with the goal to continuously deliver a high-quality, seamless, and personalized experience
  • Partner with team members to consult with senior leaders and stakeholders on learning strategy, programmatic changes, and implementation activities
  • Plan and prioritize work; create and drive project timeline; identify obstacles to success
  • Lead the design and creation of the learning experience
  • Work closely with SMEs/content providers to ensure a cohesive and seamless learning experience
  • Design learning experiences that demonstrate an understanding of adult learning principles and leverage current learning trends, including gamification and rich media (example: video) to enhance the learner experience
  • Determine, recommend, and document project instructional standards and strategies, learner engagement strategies, and evaluation plan
  • Engage with project team members to enable clarity of goal; conduct on-going reviews to ensure outcome is on track to meet business needs
  • Participate in Train-the-Trainer activities, when applicable
  • Partner with other learning experience designers and content developers to support material or deliverable development needs, as appropriate
  • Make decisions by identifying issues, diagnosing problems, generating alternative solutions and analyzing opportunities and risks
  • Set and achieve challenging individual goals that support department and business goals
  • Assume personal responsibility for projects and follow-through to completion with minimal need for direct supervision
Desired Qualifications
  • Bachelor's Degree or military experience
  • At least 5 years of Training Design and Development for digital modalities
  • At least 4 years of experience with Adobe Creative Suite (InDesign, Photoshop and video editing software)
  • At least 2 years of experience in UI/UX and graphic design
  • At least 2 years of experience with mobile content creation, curation and delivery
  • At least one year of experience with Adobe Connect (or comparable virtual classroom product)
  • At least one year of experience in Google Suite
  • Project Management Professional Certification or knowledge of Agile methodology
Capital One

10,001+ employees

Sixth largest bank and financial service provider
Company Overview
Capital One was founded on the belief that no one should be locked out of the financial system. Their deep commitment to financial inclusion is reflected in their business, community partnerships, philanthropy, and most importantly, support for customers. Capital One is on a mission to change banking for good.
  • Medical, Dental, & Vision coverage
  • Onsite Health Centers
  • Prescription saving with network of local pharmacies
  • Stock Purchase Plan
  • Education Assistance
  • 401(k)
  • Flexible Spending Accounts
  • Life and Disability insurance
  • Generous paid time off + corporate & floating holidays
  • Registered dieticians on site, cooking classes and free virtual fitness classes
  • Employee Assistance Program
Company Values
  • Creating financial tools that enrich lives
  • Building thriving communities
  • Advocating for an inclusive society
  • Do the Right Thing