Full-Time

GTM AI Engineer

Customer.io

Customer.io

501-1,000 employees

Marketing automation platform for personalized messaging

Compensation Overview

$140k - $170k/yr

La Ronge, SK, Canada

Remote

Remote across the Americas.

Category
AI & Machine Learning (1)
Required Skills
LLM
Kubernetes
Git
Observability
Database Administration
Google Cloud Platform

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Requirements
  • 4+ years in software engineering, platform/infrastructure engineering, or a similarly technical role, ideally at a B2B SaaS company.
  • Comfort working in the terminal daily, with a real GitHub PR-and-deploy workflow.
  • Cloud hosting experience — Kubernetes, VMs, or equivalent; Google Cloud experience strongly preferred.
  • Experience with how agents interact with and edit databases, including some hands-on database administration.
  • Familiarity with LLM-based application development: prompt engineering, tool/function calling, evals, and modern agent frameworks.
  • Ability to prompt AI tools correctly, review their output critically, and direct them to QA their own work — this is an AI-native role, not a hand-coding one.
  • Scrappy enough to iterate fast, disciplined enough to think about consistency once something needs to scale.
  • A point of view, and the willingness to ask "why did you build it that way "
Responsibilities
  • Alpha-to-production ownership — take newly built agents from working v1 to production-ready: write evals, harden prompts and tool definitions, and refactor prototype scaffolding into clean, production-quality code.
  • Observability & stability — instrument tracing, logging, and monitoring across the agent fleet so we catch regressions before our 120+ GTM users do.
  • Deployment & infrastructure — stand up and maintain the pipelines that get agents into users' hands without surprises, owning environment parity and release hygiene on our GCP stack.
  • Database administration — own how agents read from and write to our databases, safely and at scale.
  • Fleet maintenance — monitor agent behavior in production, triage issues, and ship the steady stream of improvements that make an agent indispensable rather than just useful.
  • Partner closely with the GTM AI team — free up our agent builders to stay in their zero-to-one wheelhouse while you own scale and reliability.
  • Bring an outside point of view — tell us what we built wrong, and back it up with a plan to fix it.

Customer.io offers a marketing automation platform that helps businesses engage customers across the lifecycle with personalized, data-driven messages. It collects real-time event data, segments audiences by behavior, and delivers targeted messages across channels, including A/B testing and revenue-focused metrics. Compared with competitors, it emphasizes behavior-based messaging, measurable outcomes, and strong API integrations plus professional services for setup and optimization. The goal is to improve customer engagement and drive revenue for SaaS, e-commerce, and other online services.

Company Size

501-1,000

Company Stage

Seed

Total Funding

$9.9M

Headquarters

Portland, Oregon

Founded

2012

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Simplify Jobs

Simplify's Take

What believers are saying

  • August 6, 2026 added geofencing, Live Notifications, and BYO SMS across plans.
  • April 8, 2026 AI Agent, WhatsApp, and LINE expanded high-growth mobile channels.
  • Spectrum Equity's 2022 Series A funded continued product expansion and board oversight.

What critics are saying

  • Braze, Klaviyo, and Iterable directly target Customer.io's same lifecycle-marketing buyers.
  • Meta, Apple, and Google policy changes can throttle WhatsApp, push, and email deliverability.
  • By 2027, AI-native CRM tools can commoditize Customer.io's trigger-based core entirely.

What makes Customer.io unique

  • Customer.io's 2026 releases fuse event data, AI workflows, and omnichannel messaging natively.
  • Gist acquisition brought in-app messaging into Customer.io instead of third-party tooling.
  • Parcel acquisition strengthened email workflow collaboration for marketers and developers.

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Benefits

Unlimited Paid Time Off

Paid Parental Leave

Health Insurance

401(k) Company Match

Healthy Lifestyle Budget

Remote Work Options

Co-working Space Rental Reimbursement

Professional Development Budget

Home Office Stipend

Sabbatical Leave

Growth & Insights and Company News

Headcount

6 month growth

-1%

1 year growth

-2%

2 year growth

-1%
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7 Millones De Emails De Usuarios De Opensea Son Expuestos: Alerta Máxima Por Amenazas De Phishing

El director de seguridad de la información (CISO) de SlowMist informó que una violación de 2022 que involucró datos de usuarios del marketplace NFT OpenSea ha llevado ahora a la exposición pública completa de la información filtrada.La violación, que ocurrió en junio de 2022, involucró 7 millones de direcciones de correo electrónico de usuarios de OpenSea.Usuarios de criptomonedas están en riesgo tras filtración de 7 millones de correos electrónicos de OpenSeaEn un tweet del 13 de enero, el director de seguridad de la información (CISO) de la firma de seguridad blockchain SlowMist dijo que las direcciones de correo electrónico filtradas ahora se han hecho públicas. “¿Recuerdan el ataque al proveedor de servicios de correo de OpenSea en 2024 que llevó a la filtración de correos electrónicos? Las direcciones de correo electrónico filtradas ahora se han publicitado completamente después de múltiples diseminaciones. Por favor, estén al tanto de los riesgos asociados con correos electrónicos de phishing y otros posibles ciberataques”, dijo el ejecutivo de SlowMist. Según una captura de pantalla compartida por el ejecutivo, los correos electrónicos del ex-CEO de Binance, CZ, también fueron filtrados.Captura de pantalla mostrando los detalles de CZ en los datos filtrados. Fuente: 23pdsLa violación inicial en 2022 fue causada por un empleado de Customer.io, el servicio de automatización de correos electrónicos utilizado por OpenSea. Según se informa, el empleado explotó su acceso a los datos de los usuarios y los compartió con una parte externa, lo que llevó a la filtración. OpenSea respondió en ese momento advirtiendo a los usuarios sobre la amenaza de phishing y aconsejando precaución al interactuar con correos electrónicos no solicitados.Aunque la violación ocurrió hace casi tres años, los datos expuestos permanecieron sin divulgarse hasta hace poco

CryptoSlate
Jan 13th, 2025
Crypto Industry Alarmed As 7 Million Opensea Email Users’ Leak Resurfaces

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CryptoSlate
Jan 13th, 2025
Crypto Industry Alarmed As 7 Million Opensea Email Users' Leak Resurfaces

23pds, the pseudonymous Chief Information Security Officer (CISO) at blockchain security firm SlowMist, has raised concerns about potential phishing attacks targeting more than seven million OpenSea users whose emails were leaked in a June 2022 breach.23pds stated:“Remember the attack on the OpenSea mail service provider in 202[2] that led to the leakage of emails? The leaked email addresses have now been fully publicized after multiple dissemination.”According to 23pds, the exposed data includes the email addresses of high-profile figures in the crypto industry, such as prominent companies, influencers, and key opinion leaders (KOLs).They noted that this poses significant risks to privacy and asset security in the crypto sector. A screenshot shared by the CISO even revealed that Binance’s former CEO Changpeng Zhao’s email address was among the compromised data.The data breach traces back to 2022, when an employee of OpenSea’s email vendor, Customer.io, improperly accessed and shared user email addresses with an unauthorized party.At the time, OpenSea assured users that only those who subscribed to emails or newsletters were affected and urged caution against phishing attempts.Phishing threats23pds noted that the public exposure of these emails amplifies concerns about phishing attacks. They added:“Please be aware of the risks associated with phishing emails and other potential cyberattacks.”To safeguard against potential attacks, blockchain security firm SlowMist advised affected users to adopt robust security practices. These include using strong, unique passwords, storing them in password managers, and enabling two-factor authentication (2FA) with authenticator apps instead of SMS.SlowMist stated:“We also recommend that users use two-factor authentication (2FA) whenever possible, recommending an authenticator app over SMS-based 2FA, and said to keep device software updated.”These warnings are unsurprising, considering a Scam Sniffer report highlighted that phishing attacks by crypto wallet drainers caused an estimated $500 million in losses in 2024. This marked a 67% increase from the total incidents in 2023 and affected over 330,000 addresses.Mentioned in this article

BeInCrypto
Jan 13th, 2025
7 Million Opensea Emails Exposed: Crypto Community On High Alert For Phishing Threats

SlowMist’s chief information security officer (CISO) reported that a 2022 breach involving NFT marketplace OpenSea’s user data has now led to the full public exposure of the leaked information.The breach, which occurred in June 2022, involved 7 million email addresses of OpenSea users.Crypto Users at Risk After 7 Million OpenSea Emails Go PublicIn a tweet on January 13, blockchain security firm SlowMist’s chief information security officer (CISO) said that the leaked email addresses have now been made public. “Remember the attack on the OpenSea mail service provider in 2024 that led to the leakage of emails? The leaked email addresses have now been fully publicized after multiple disseminations. Please be aware of the risks associated with phishing emails and other potential cyberattacks,” the SlowMist exec said. According to a screenshot shared by the exec, former Binance CEO CZ’s emails were also leaked.Screenshot Showing CZ’s Details in Leaked Data. Source: 23pdsThe initial breach in 2022 was caused by an employee of Customer.io, the email automation service used by OpenSea. The employee reportedly exploited their access to user data and shared it with an external party, leading to the leak. OpenSea responded at the time by warning users of the phishing threat and advising caution when interacting with unsolicited emails.Although the breach happened nearly three years ago, the exposed data remained undisclosed until recently