Training Manager

About us

Silent-Aire, a division of Johnson Controls, is a global leader in Original Equipment Manufacturer (OEM) dedicated to providing custom solutions for data center customers. Our product line includes large-scale equipment such as air handling units and modular data centers. We pride ourselves on innovation, quality, and delivering tailored solutions to meet our clients' unique needs.

Location: Silent-Aire USA Manufacturing Facility, Gilbert, AZ

What you will do

You will be responsible for leading the development of a technical & skills-based learning management system (LMS) tailored to both new hire employees as well as on-going on-the-job training.  Training development will include documented proficiency & skills assessments to ensure team members are evaluated into the correct roles.  You will lead a team of trainers managing a New Hire Orientation (NHO) program transitioning new employees to full time roles.  You will be able to set strategic vision & direction for training & development in the Silent-Aire Gilbert campus working closely with our Silent-Aire Edmonton, Alberta, Canada training team to benchmark & share best practices. 

How you will do it

• Positively impact the growth of our Global Data Center Solutions employees with the knowledge and skills they need grow and perform their job functions.
• Lead a team of highly capable learning professionals and help solve critical business problems through training and performance support initiatives.  
• Investigate new opportunities and participate in the development of effective training that is impactful and inventive. 
• Align your ingenuity and innovative ideas with the global strategic plan of the business. 
• Learn on a day-to-day basis about how our equipment and strategies help our customers and channel partners as “the power behind your mission”.
• Facilitate continuous improvement of trainers to support plant operations.
• Own reporting and communication of training performance metrics to all relevant Stakeholders.
• Audit and monitor performance and effectiveness of training specialist.
• Collaborate with other learning leaders across the globe. 
• Audit and monitor effectiveness of training with employees by engaging with operational leadership, quality, safety and conducting training audits.
• Hire and train new technical instructors to become effective facilitators; own the train-the-trainer design and implementation for on-shift trainers and area training leads.
• Mentor, coach, develop, and evaluate your team of learning professionals through challenging learning projects and programs.
• Manage team members through all performance evaluations, job training needs, and other managerial responsibilities as needed.
• Act as a subject matter expert and learning consultant.
• Build technical, service, and digital knowledge, skills, and behavior models and assessments supporting talent development.
• Ensure the creation of professional instructor-led and virtual/online training programs and learning solutions that meet the identified learning objectives of the facility.
• Develop subject matter expertise in new machines and tools, products, or processes that are brought into the plant, and serve as a subject matter expert in the creation of learning materials for these new areas using defined processes.
• Develop standardized competency matrixes for manufacturing direct and indirect staff.
• Drive consistency from project to project, and across technical learning, so that we achieve a more efficient and holistic approach.
• Keep current and continue education in training techniques, performance improvement, knowledge management, instructional design, adult learning principles, and organizational development.
• Use strong interpersonal and communication skills to work effectively with a wide range of managers, instructors, SMEs, and internal stakeholders.
• Ensure lessons learned and best practices from previous learning initiatives and deployments are captured and implemented into future projects. 
• Help set and drive evaluation protocols for learning deliverables and be able to provide required metrics to business leaders. 
• Understand technology and current curriculum to participate in the effective design of learning and performance support tools.

What we look for

Required:

• 5+ years’ previous experience working in Leadership & Development including 3 years or more of team leadership experience.
• Experience in developing & implementing Learning Management Systems
• Prefer experience in training within manufacturing environments
• Effective leadership skills, with a strong focus on mentoring & leading training development teams
• Ability to identify key issues; creatively and strategically overcome internal challenges or obstacles
• Possess a clear and solid understanding of personnel policies, practices, procedures, and other operational issues faced by the organization
• Effective attention to detail and a high degree of accuracy
• High level of integrity, confidentiality, and accountability
• Sound analytical thinking, planning, prioritization, and execution skills
• Critical thinking skills
• Collaborates with instructors, Learning Designers, learning professionals, product managers, vendors, program managers, stakeholders, and more people in the business than we can count.
• Strong knowledge of Microsoft Office products, including Excel, Word, and PowerPoint
• Excellent analytical and problem-solving skills
• Strong written and verbal skills to communicate with all levels of the organization and its executive team
• Visionary – You have a vision and a passion for learning and can execute that in the real world. 
• Ambitious – Willing to assume authority, take risks, and set clear goals for career development.
• Professional – Has personal ethics, does quality work and has a positive attitude.
• Driven by customers – Is focused on the customer and has a sense of urgency about meeting their needs.  

Preferred:

• University degree or diploma in related field
• Bilingual (English / Spanish)

Reports to: HR Manager or Director of Operations