Business Analyst

WHO YOU ARE:

The Business Analyst as a member of the Client Implementation Services team, provides the full software platform and business support to Zinnia’s customers. The Business Analyst interacts with customers and supports the Client Implementation Services Manager in managing the client requirements and implementation. The Business Analyst works with both clients and internal teams and ensures that there is a clear understanding of client business while providing prompt acknowledgment of all client queries and meet their needs. The Business Analyst is regularly involved in managing and developing effective working client relationships.

This position takes responsibility for understanding and meeting client requirements; Analyzing, Documenting, Solution design, approval, and effort estimation seeking, interpreting, and responding to client feedback and contributing to developing standards and feedback methods; managing client expectations; advocating Zinnia’s policies and positions to the customer; and deals effectively with conflict situations. This position is with our Zinnia division based in Atlanta, GA. No relocation package will be provided.

WHAT YOU WILL DO:

• Provide required support to manage all required communications, internal and external related to assigned client accounts
• Learn the details of business objectives, practices, and processes of Zinnia business to support detailed analysis of client requests
• Identifies client requirements, defines the scope of the project and solutions overview to create Statement of Work or Software Requirements Specification as applicable, establishes timeframes for completion, develops specifications, and prepares the necessary documentation
• Responsible for supporting the Client implementation manager to manage the complete lifecycle of the project implementation and supporting Work Requests
• Develop work-specific deliverables to enable successful delivery of the work in production
• Manage and track business prioritization, deployment, support, and billing via Zinnia tools. (Redmine or Team Foundation Server (TFS) )
• Coordinate with different teams involved in the project, across countries and time zones to develop the project requirements
• Trains clients on the use of the system and other services may assist with developing training materials
• Handle multiple clients and relevant projects simultaneously
• Supports in managing projects that require cross-team and cross-functional coordination
• Identify and assist clients in necessary preparations for all project pre and post-launch requirements
• Issue/Risk tracking and resolution
• Support clients with their testing of change requests and platform enhancements, including investigating and resolving issues
• Active participation in Smoke Testing, Release meetings, and release activities
• Debug product profiles (PPfL/PPfA) and forms (PDF) issues both in production and in test
• Respond promptly to clients’ questions about their platform via emails and telephone calls
• Provide regular status reports to the client implementation manager for major accounts, and of any customer that has open, unresolved issues or questions
• Maintain working knowledge of Zinnia operating systems; must continue to stay apprised of changes to these systems and how they may impact particular clients
• Refer to the management team for client escalations and approval for scheduling clients’ professional services in a release
• Provide Support to manage the build, configuration, testing, and deployment of a new distributor/carrier client’s platform. All functionality sold and described in the contract and any additional work that may be identified during the implementation process are included in the project deliverables.

WHAT YOU’LL NEED:

• 4-year college degree required
• 4+ years of relevant work experience with 3 years in an analyst position
• Methodical critical thinking, analytical, problem-solving, and organization skills
• Excellent communication, both in-person and on the telephone, as well as in written correspondence
• An appropriate blend of business analysis knowledge, experience, coursework, and credentials
• Good interpersonal skills, and team leadership with a customer-focused, relationship-driven attitude
• Ability to identify client requirements and to write Business Requirements Documents and Software Requirement Documents with no secondary support
• Must have strong aptitude to learn new technical skills
• Proficiency in working with Microsoft Office
• Should be able to take effective minutes of meetings and follow up on action items
• Ability to travel as required, up to 15% travel may be required
• Meet established attendance, work, and performance standards
• Mastery of scheduling and time management skills
• Ability to work well in a team environment
• Knowledge of XML, JavaScript, and SQL preferred

BONUS POINTS:

• Insurance/financial services (Life and Annuity) industry knowledge
• Experience with Web-based software as a service (SaaS) applications

WHAT’S IN IT FOR YOU? 

Zinnia offers excellent career progression and competitive compensation. We offer great benefits, including health/dental insurance, parental leave, profit sharing, 401(k), incentive/bonus opportunity, tuition reimbursement, and so much more. We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website.  We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

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