Full-Time
Enterprise Customer Success Manager
Posted on 8/30/2024
blockdaemon
51-200 employees
Blockchain infrastructure and node management services
Mid, Senior
London, UK
- Interpersonal Savvy: It’s important to shift gears effortlessly among different teams and customer types
- 4+ years working in Customer Success, Sales Engineering, or Solutions Consultancy
- Solid technical troubleshooting skills
- Ability to learn new products and technologies
- Knowledge of blockchain technology and cryptocurrency products
- Excellent collaboration and communication skills
- Ability to adopt a continuous improvement mindset and actively contribute to the processes and procedures of the Customer Success team
- Run the entire Customer Success process: Onboarding, Adoption, and Renewal
- Educate and train customers on Blockdaemon’s product, business roadmap, and services to help better their ability to succeed
- Partner with internal Blockdaemon partners to align account activities with the customer's business case and strategy
- Anticipate decisions, explore and uncover business needs, and understand how Blockdaemon’s range of product offerings can grow the customer’s business
- Maintain exceptional levels of organization in your workflows - you understand what it means to be responsible for a customer portfolio and to prioritize your time efficiently
- Monitor and identify adoption and utilization trends, provide recommendations based on risk and customer's business needs
- Lead the renewal motion with customers and leverage a team of Blockdaemon resources for assistance
- Handoff customer upsell opportunities to the Sales Executive team
- Ensure client retention and satisfaction
Blockdaemon provides blockchain infrastructure and node management services, helping businesses set up and manage blockchain nodes on various cloud platforms like AWS, Azure, and Google Cloud. They serve clients such as blockchain developers and financial institutions, ensuring their nodes are secure, compliant, and highly available, backed by ISO 27001 certification. Their business model focuses on infrastructure as a service (IaaS), charging for setup and ongoing management, while offering monitoring systems and APIs for optimal performance and transaction validation. The goal of Blockdaemon is to deliver a comprehensive platform for managing blockchain nodes effectively.
Company Stage
Seed
Total Funding
$295.4M
Headquarters
New York City, New York
Founded
2017
6 month growth
↓ -7%1 year growth
↓ -18%2 year growth
↓ -28%
Simplify's Take
What believers are saying
- Expansion into the UAE market, particularly Abu Dhabi, opens new opportunities for growth and collaboration in a region with a progressive regulatory environment.
- Blockdaemon's institutional-grade node and validator infrastructure solutions, along with advanced self-hosted MPC wallet technology, position them as a leader in the blockchain infrastructure space.
- The company's continuous geographic and product expansion, including the recent launch of the Blockdaemon Wallet and Indexed-Data Powered API Suite, demonstrates strong innovation and market responsiveness.
What critics are saying
- The rapidly evolving blockchain and cryptocurrency market could lead to increased competition and pressure on Blockdaemon to continuously innovate.
- Expansion into new regions like the UAE involves regulatory and operational challenges that could impact the company's focus and resources.
What makes blockdaemon unique
- Blockdaemon's multi-cloud capability allows clients to deploy blockchain nodes on various platforms like AWS, Azure, and Google Cloud, offering flexibility that many competitors lack.
- ISO 27001 compliance ensures a high standard of information security management, which is crucial for enterprise and financial institution clients.
- Their robust monitoring system provides blockchain-specific data to track node health and system usage, setting them apart from generic infrastructure providers.