Senior Rev Ops Manager

About Citylitics Inc.

Citylitics delivers predictive intelligence on local utility & public infrastructure markets.

What is Infrastructure? It is the roadways you rely on to safely get to Grandma's house, it's the potable water that comes out of your kitchen tap that you wash your family's food with and it's the energy that heats our homes and powers our digital lifestyles.

Every year, trillions of dollars are spent on all areas of infrastructure to maintain our quality life and move our economy forward. However, our infrastructure is no longer equipped to meet the needs of the future. We hear about infrastructure failures, whether bridge collapses, power blackouts, or water main breaks, every day in the news. Climate change and extreme weather events are disrupting the basic infrastructure we took for granted for years.

Citylitics is solving the hardest data problems in infrastructure while building the sales intelligence platform that enables a faster, more transparent, and more efficient infrastructure marketplace. We turn millions of unstructured documents into high value intelligence feeds and datasets that are available on an intuitive user experience. Our goal is to enable solution providers to connect with cities with relevant infrastructure needs in a faster and more digital way than historic market channels. As more companies adopt our platform, cities & utilities will be able to access solutions that deliver on the promise of moving towards a more resilient, sustainable, and equitable infrastructure future.

Who Are We Looking For?

We are seeking a seasoned Revenue Operations Manager who will maximize the growth potential of our Go-To-Market (GTM) activities. You will architect and build a robust foundation of metrics and processes that will drive key decisions with revenue growth in mind. Every win will make a huge impact as you collaborate with the Sales, Marketing, Customer Success, and Product leaders on initiatives across the entire customer lifecycle. As part of our growing Finance team, you will quantify the revenue impact of all GTM activities and advise GTM leaders with your expert financial perspective. Our vision of a unified Revenue Operations system will come to life as you leverage multiple data sources and design reporting that teams will be excited to adopt daily.

The position will be out of our Toronto Headquarters.

What Will You Accomplish? / How You Will Make An Immediate Impact:

• Architect and implement a revenue operations framework that ensures sustainable revenue growth for years to come, aligned with the company vision and goals.
• Empower GTM leaders to run effective outreach campaigns based on accurate CRM data and insightful cohort analysis.
• Design and implement daily, weekly, and monthly reporting of core RevOps metrics and forecasts that are actionable, visual, and audience-specific (executive, team leads, company-wide). For example: list building, marketing & sales conversion rates, sales pipeline velocity, CAC, LTV, GRR and NRR.
• Foster a revenue-oriented mindset among senior leadership and company-wide
• Maximize value from revenue tools by implementing efficient integrations and automation. (examples of tools: Gong, Hubspot our CRM, user analytics platforms, finance platforms etc.)
• Drive universal tool adoption with the Founders’ vision of streamlined intuitive workflows.
• Quantify and communicate the revenue impact of GTM activities and product launches, such as customer expansion campaigns, trade show attendance, and new platform features.
• Collaborate with Product and Customer Success to design user metrics identifying revenue risks and opportunities.
• Quantify the ROI of new product launches and initiatives, including in the early planning stages.
• Model revenue growth scenarios to explore various visions of long-term business planning
• Investigate and implement solutions to reduce barriers to first payments for new customers with corporate procurement policies.
• Other duties as assigned

• 5+ years experience in Revenue Operations, Sales Operations, or related roles within a high-growth B2B SaaS environment
• Proven track record of cross-departmental process optimization with clear documentation and communication
• Strong technical understanding of customer lifecycle metrics, cohort analysis, and SaaS revenue metrics
• Able to calculate metrics from scratch and use ready-built calculation tools.
• Strong ability to influence, collaborate, and drive alignment across departments
• Exceptional communication skills, including thoughtful data visualization and executive-level reporting
• Relentless and resourceful at overcoming data gaps and complexity
• Proven ability to achieve efficiencies through automation and expert data manipulation.
• Experience launching new tools or systems for GTM teams and driving adoption, such as a CRM or data visualization platform.
• Practical experience leveraging AI tools and stays informed on emerging technologies in order to integrate relevant ones into GTM workflow

Why Citylitics?

• This is a rare opportunity to influence positive change within one of the biggest societal challenges of our generation: sustainable public infrastructure
• You get to support a disruptive solution with a compelling value proposition into an industry that is eager to hear from you and in a market with no direct competition.
• We live at the cross section of infrastructure, scaleup and data science/AI. There is no other team like us in Toronto.
• There is no corporate bureaucracy here. You will accomplish more here in a few months than what you would in a few years at a large, entrenched technology company.
• We believe that Data and AI will play an outsized role in our future, so we equip every team member with access to Generative AI tools and our full Data Universe to enhance their productivity and encourage innovation through experimentation.
• We are proud to offer every CityZen an internal mentorship program, in-role professional growth, skill-based development & learning, and internal promotion opportunities.
• We work hard, we play together, we win as a team! We are on a mission to solve infrastructure while savoring the moment and celebrating the little details along the way.

Citylitics is an equal opportunity employer. We are passionate about providing a safe workplace where everyone is accepted and has the opportunity to grow with us. We are committed to making diversity and inclusivity part of our culture!