Customer Success Manager
Confirmed live in the last 24 hours
Poppulo

201-500 employees

Powerful communications and workplace experience platform
Company Overview
Poppulo stands out as a leading company due to its unique focus on harmonizing employee and customer experiences through its comprehensive communication and workplace experience platform. This approach not only fosters a culture of engagement and productivity but also enables a smooth return-to-office process, providing a competitive edge in the current business environment. Furthermore, Poppulo's ability to reach customers in an engaging manner underscores its industry leadership in creating effective communication strategies.

Company Stage

Private

Total Funding

$34.4M

Founded

2012

Headquarters

Denver, Colorado

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-7%

2 year growth

10%
Locations
Denver, CO, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Agile
Communications
Management
Salesforce
Marketing
CategoriesNew
Customer Success & Support
Customer Experience
Customer Success
Sales & Account Management
Strategic Account Management
Requirements
  • Relevant degree (IT/Business, Communications, Marketing)
  • Minimum 3 years experience in a customer-facing role
  • Experience delivering solution and service recommendations to meet client business objectives
  • Excellent written and verbal skills
  • Technical aptitude and a good understanding of web technologies
  • Time management skills and the ability to manage many projects at once
  • Experience of working in a SaaS, B2B environment
  • Experience in customer success or customer advocacy
  • Experience in Project Management of SaaS-based projects
  • Experience in employee engagement, internal communications, or corporate communications
  • Experience in contract management
  • Ability to keep abreast of changes within an agile business environment
  • Knowledge of Salesforce an advantage
Responsibilities
  • Supporting customers in realizing their success
  • Managing new customer onboards
  • Coordinating internal resources for flawless execution of onboards
  • Developing a detailed onboarding plan to track progress
  • Building a solid partnership with customers
  • Being the voice of the customer in Poppulo
  • Working with customers to identify examples of successful software use
  • Monitoring and acting upon Net Promoter Scores provided by customers
  • Seeking and finding opportunities for growth within the customer base
  • Proactively identifying 'at risk' customers and ensuring they renew and adopt the software