General Merchandise & Food Sales Team Leader

ALL ABOUT TARGET

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

ALL ABOUT GENERAL MERCHANDISE

Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring product is set, in-stock, accurately priced and signed on the sales floor. The General Merchandise and Food Sales team leads inbound, outbound, replenishment, and promotional signing processes for all GM areas of the store. This team also leads inventory accuracy, presentation and pricing processes for all areas of the store. This team leads Food & Beverage and Food Service, providing a fresh and food safe experience. Experts enable efficient delivery to our guests by owning pick, pack and ship fulfillment work. 

At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a General Merchandise & Food Sales Team Leader can provide you with the skills and experience of:

• Retail business and guest service fundamentals including department sales trends, freshness and quality, inventory management, guest shopping patterns, pricing and promotions strategies

• Planning department(s) daily/weekly workload to support business priorities and deliver sales goals

• Process improvements and workload efficiency 

• Leading a team of hourly team members; including skills in interviewing, developing, coaching, evaluating and retaining talent. 

• Coaching and training hourly team members to build a team of hourly team members with direction from your direct leader

As a General Merchandise & Food Sales Team Leader, no two days are ever the same, but a typical day most likely willinclude the following responsibilities:

• Execute daily/weekly workload to deliver on department and store sales goals and guest engagement,including planning merchandising, pricing, , sampling, promotions and price change.

• With your direct leader's guidance, assist with the daily execution of tasks such as receiving products, restocking shelves, organizing the backroom, arranging merchandise, and putting up promotional signs for GM areas; this may include fulfillment activities where applicable.

• Work a schedule that aligns to guest and business needs (this includes early morning, evening, overnight shifts and weekends).

• Assign daily tasks to team members based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly business priorities set by your direct leader.

• Help assess reporting to identify gaps in GM and Fulfillment(if applicable) processes and assist to develop a plan to resolve for your direct leader to review and approve. 

• With guidance from your direct leader;leadfood, food services (if applicable), inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes through a focus on freshness and reliability for guests.

• Help enable a consistent experience for our guests by ensuring product is in stock, available, accurately priced and signed on the sales floor with minimal disruption to the guest.

• Be an expert of operations, accuracy, process and efficiency.

• With your direct leader’s guidance, help with efficient delivery to our guests by leading pick, pack and ship fulfillment work accurately (if applicable) and assess reporting in fulfillment to identify gaps and assist to develop a plan.

• Work with Closing teams to identify key priorities and ensure the store is guest ready in alignment with your leader’s direction. 

• Maintain a fresh, full and food safe area during all operating hours leveraging strong inventory management area routinesand Food Safety policies and procedures.

• Ensure proper execution on all Food Safety standards and cleaning routines.

• Ensure team member safety guidelines and state and federal regulations are being followed.

• Assess backroom and sales floor areas of Food & Beverage and Food Service (where applicable) on a daily basisbywalkingF&B Standardstoprioritize your business needs and identify workload tasks for the team; review reporting to identify business trends for follow-up.

• Remainup-to-date on relevant trends and products to educate team members.

• Promote maintenance of all Starbucks and Pizza Hut Brand Standards (where applicable);foster a productive partnershipwith your Starbucks district manager and follow up on key takeaways from their time in stores.

• In addition to Food Safety Manager Certification, complete all Starbucks and/or Pizza Hut training requirements or certifications (if applicable).

• Conduct team onboarding and learning and close knowledge gaps through training and experiences.

• Evaluate and recommend candidates for open positions and develop a guest-centric team.

• Establish clear goals and expectations and hold team members accountable to expectations.

• Lead and coach the team to ensure accuracy and efficiency in all GM processesin accordance withyour direct leader’s guidance.

• Demonstrate a culture of ethical conduct, safety and compliance;lead team to work in the same way and hold others accountable to this commitment.

• Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.

• Model the execution of physical security processes in order to enhance the instore security culture.

• Support merchandise protection strategies across the total store; including ordering, storage and application as directed by best practices.

• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.

• Model a culture of executing all best practices as outlined; help close skill gaps through development, coaching and team interactions.

• If applicable, as a key carrier, follow all safe and secure training and processes.

• Support guest services such as back-up cashier, order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local laws.

• Develop and maintainpartnershipswith vendors to ensure clear expectations are established, brand standards (such as delivery and merchandising) are being met and areas are full and maintained.

• Model creating a welcoming experience by greeting guests as you & your team are completing your daily tasks.  

• Demonstrate how to engage with guests when assistance is needed, engage with guests in a welcoming way, and help solve their specific needs.

• Lead by thanking guests and let them know we’re happy they chose to shop at Target.

• Address all store emergency and compliance needs.

• All other duties based on business needs

WHAT WE ARE LOOKING FOR

This may be the right job for you if:

• You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.  

• You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success. 

• You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times).

The good news is that we have some amazing training that will help teach you everything you need to know to be a General Merchandise & Food Sales Team Leader. But, there are a few things you need from the get-go:

• High school diploma or equivalent

• Age 18or older

• Previous retail experience preferred, but not required

• Strong interest and knowledge of the Food & Beverage business

• Ability to:

• Lead and hold others accountable

• Learn and adapt to current technology needs

• Work independently and as part of a team

• Manage workload and prioritize tasks independently

• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes

• Welcoming and helpful attitude toward all guests and other team members

• Effective communication skills 

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect: 

• Access all areas of the building to respond to all guest or team member issues

• Interpret instructions, reports and information

• Accurately handle cash register operationsas needed

• Climb up and down laddersas needed

• Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds 

• Flexible work schedule (e.g., nights, weekends and holidays); reliable and prompt and regular attendance necessary

• Ability to work in an environment that could range from 34°F to -10°F as needed

• Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.

• Ability to remain mobile for the duration of a scheduled shift (shift length may vary).