The Job/What You’ll Do:

The Housing Specialist coordinates all aspects of the housing eligibility and determination process including review of assessment and H2O evaluation documentation, requesting additional information from outside agencies, and contacting referring party for clarifying information as needed. The Housing Specialist prepares case files for review and ensures all determination timelines are met. Conducts care coordination for members with significant barriers to accessing housing.

Responsibilities:

Manage a caseload of applications for housing services. Upon referral, review and collect all available member assessment and evaluation documentation, request medical records, and contact the referring party for clarifying information as needed.
Monitor reports to track progress and update each step in the determination process as it progresses.
Coordinate care with treatment providers and H2O housing providers; determine whether the information is sufficient for a decision to be rendered; contact clients and outside agencies for additional information as needed.
Respond to requests for information and direct inquiries to entities such as the RBHA, mental health providers, mental health court, SSI, DDD, GMHSA, etc.
Assess applications to identify collateral information that will influence the determination process.
Track all aspects of the H2O eligibility determination process to ensure mandated timelines are met.
Maintain communication with other agencies on behalf of the organization and member(s).
Perform duties in compliance with AHCCCS requirements.
All other duties as assigned.

Knowledge, Skills, Abilities:

Well-organized and detailed; ability to multi-task; work in a fast-paced environment; possess excellent written and verbal communication skills; ability to summarize large amounts of information.
Familiarity with and understanding of AHCCCS requirements.
Familiar with the following standards and practices related to Permanent Supportive Housing: Federal fair housing, equal opportunity, non-discrimination, ARLTA, VI-SPDAT, LOCUS, Fundamentals of Housing First, SAMHSA PSH Program, Best Practices in PSH.
Ability to act professionally and maintain appropriate boundaries with clients and staff.
Ability to report as scheduled to work, meetings, training, and job-related activities prepared and as scheduled.
Ability to consistently demonstrate compassion and meet people with compassion; Effort, every interaction deserves my best effort; and Ownership, which drives the company’s success.
Maintains an open and accepting mindset by being an active learner, participating in discussions with others, trying new approaches and ideas, and being self-aware and self-reflective for continual personal, professional, and leadership growth.

Education & Experience:

0-1 years of experience in behavioral health, housing, or healthcare
GED/High School Diploma, Required

^{Working Conditions:}

^{While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Exposure to noise typical with office operations. Ability to hear and speak. Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency. https://speed.cloudflare.com/}

^{Who We Are & What We Offer:}

^{Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma and Colorado. Our mission is to Inspire Hope through our talented and compassionate staff.}

^{Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community.}

^{Friendly work environment}
^{Generous paid time off (PTO)}
^{Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date}
^{Competitive compensation}
^{Convenient office locations and Hybrid Schedule}
^{On-site fitness room free to all employees (Tempe Office)}
^{Basic Life Insurance}
^{Voluntary Life, Spouse, Child Insurance}
^{Critical Illness w/free dependents}
^{Critical Illness Spouse}
^{Short Term & Long Term Disability- Starts first of the month after 90 days of employment}
^{401K & 401K Roth - Starts first of the month after 90 days of employment}
^{United Pet Care}
^{LifeLock for identity theft}
^{LYRA EAP Program- 25 free sessions for mental health per family member}

^{Solari is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state, and local laws. At Solari, a diverse mix of highly talented, innovative, and dedicated people come together to make a lifetime impact on each of our Client’s lives. All qualified applicants will receive equal consideration for employment.}

^{We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, ethnicity, national origin, and other legally protected group status.}

H2O Housing Specialist

Solari

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