Ticket Sales Representative

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

UNIVERSITY OF UTAH

The University of Utah selected Legends Global Sales to assist in the marketing and development of the Ken Garff Red Zone at Rice-Eccles Stadium expansion. Since its culmination in 2021, the project has provided various new premium seating options within Rice-Eccles Stadium. 

In addition to the premium seating offerings associated with the renovation, Legends oversees and manages various areas within Utah Athletics Sales department while aiding in Development. Legends’ focus centers around driving revenue from premium seating offerings, ticketing (football, men’s basketball, women’s gymnastics, women’s basketball), annual athletic donations, and to grow overall connectivity and engagement with Crimson Club Members.

As part of the overarching agreement, Legends will work in partnership with University of Utah to optimize revenue generation and curate experiences for all Utes fans. With a data-driven approach, Legends will oversee ticket sales, as well as manage overall premium seating, annual fund donations, marketing strategy, and business intelligence for all ticketed sporting events.

THE ROLE

We are seeking a team member with a positive, results-oriented approach to collegiate athletic fundraising, who can communicate clearly across all platforms and work diligently to advance and support Utah Athletics. The Ticket Sales Rep is primarily responsible for engaging with existing Utah Athletics donors and ticket holders, while also identifying new athletic donor and ticket prospects. This position will be focused on building relationships, servicing Utah supporters, driving revenue for Utah Athletics, and being a positive steward and representative of Legends and the University of Utah. The Ticket Sales Rep team will work under the guidance of University leadership and report to the Director of Sales, Service and Retention.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• This position will be responsible for servicing and retaining season ticket holders, through touchpoints, renewals, hospitality and exceptional customer service.
• Responsible for offering a full menu of seating opportunities for Utah Football, Men’s Basketball, Women’s Basketball, Women’s Gymnastics and other ticketed sports as needed.
• Manage a portfolio of Athletic Annual fund donors while identifying prospects who have an affiliation and/or giving interest to Utah Athletics.
• Identify and evaluate potential donors, design and implement prospecting cultivation, solicitation and stewardship strategies to meet monthly and annual goals.
• Setting and conducting in-arena and out of the office appointments.
• Coordinate and execute sales calls on all potential customers through prospecting, cold callings, and referrals from current customers.
• Work in partnership with Utah Athletic Department team members to develop strategies to generate revenue and build lasting relationships with donors.
• Assist with any administrative ticket functions, special projects or duties as assigned by the Director, Sales, Service & Retention.
• Entertain and nurture relationships with current donors and prospects through meaningful touchpoints like networking events, speaking engagements, prospect sampling during games, seat visits during games, stadium open houses and outside meetings.
• Must be willing to work non-traditional hours, weekends, events and game days.
• The candidate will be accountable for maintaining specific levels of activity, including calls, emails and completed appointments.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Excellent interpersonal, verbal and written communication skills with the ability to communicate effectively at all levels both internally and externally.
• Ability to work in a team-oriented environment and effectively influence and communicate with C-level clients.
• Previous work experience with CRM/Salesforce and ticketing platforms is a plus.
• Ability to handle heavy volume of outbound and inbound phone calls and emails.
• Excellent time management and organizational skills.
• Optimistic team-first attitude, as well as a competitive desire to grow professionally.
• Able to work flexible hours (including evenings, weekends, etc.).

EDUCATION AND/OR EXPERIENCE    

• Bachelor’s Degree or equivalent
• Minimum 2 years of sales/service industry or equivalent experience is required

COMPENSATION

Competitive pay and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site - Univ of Utah

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.