Customer Success Manager
Posted on 9/28/2023

1,001-5,000 employees

Partnership management platform for business optimization
Company Overview stands out as a leading partnership management platform, offering a comprehensive solution for businesses to manage and optimize a diverse range of partnerships, from traditional affiliates to influencers and B2B collaborations. Their platform is trusted by global enterprise brands such as Walmart, Uber, and L’Oreal, demonstrating their industry leadership and competitive advantage. The company's commitment to technical innovation is evident in their full-stack technology solution, which provides publishers with advanced tools to stay competitive in a rapidly evolving ecosystem, and their creator solution, which facilitates the discovery of brand-aligned influencers and creators, thereby driving efficient revenue growth.
Consumer Goods
Data & Analytics

Company Stage


Total Funding





Santa Barbara, California

Growth & Insights

6 month growth


1 year growth


2 year growth

Columbus, OH, USA
Experience Level
Desired Skills
Customer Service
Sales & Account Management
Customer Success & Support
  • 2-3 years customer service experience
  • Bachelor's Degree (Business, Marketing or related field a plus)
  • Ability to work hybrid (2 days a week minimum onsite in Columbus office)
  • Proven experience in customer success, account management, or a related client-facing role
  • Strong understanding of the digital marketing ecosystem
  • Results-oriented mindset with a focus on customer satisfaction and success
  • Detail-oriented and able to efficiently prioritize tasks
  • Be a critical thinker and an inventive problem-solver
  • Strong interpersonal and communication skills
  • Enthusiastic teammate
  • Great conflict resolution skills
  • Excellent time management skills
  • Technical aptitude and ability to understand complex software solutions
  • Ability to build and maintain effective relationships with clients
  • Self-motivated and able to work independently, while also collaborating effectively with internal teams
  • Build and foster strong relationships with key stakeholders and decision-makers at client organizations
  • Understand clients' goals and objectives to drive strategic growth, and provide guidance on how our platform and services can support their needs
  • Conduct regular check-ins and business reviews to assess client satisfaction, proactively identify areas for improvement, and recommend appropriate solutions
  • Become an expert on the platform, staying up to date with new features, functionality, and industry trends
  • Drive product adoption and usage among clients, ensuring they fully leverage the capabilities of our platform
  • Monitor client health metrics, track usage patterns, and proactively address any potential risks to customer retention
  • Advocate for customers' needs and requirements, working with cross-functional teams to deliver exceptional customer experiences
Desired Qualifications
  • Familiarity with the affiliate marketing industry or performance marketing is a plus