Full-Time
Lead Financial Counselor
Updated on 8/1/2026
Bronson Methodist Hospital
No salary listed
United States
In Person
May require periodic travel to other Bronson locations.
Category
 Accounting (2) |
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Required Skills
Microsoft Office
Epic (EHR)
Medical Terminology
Customer Service
Data Analysis
Requirements
- A high school diploma or GED is required.
- Knowledge of medical terminology, Current Procedural Terminology coding, and International Classification of Diseases, Tenth Revision coding is required.
- Excellent computer skills, including Microsoft Office and Medic, are required.
- The ability to facilitate a team and work as a team member is required.
- The ability to identify opportunities for improvement is required.
- Problem-solving skills to critically analyze data and recommend alternative plans of action are required.
- Excellent verbal and written communication skills are required.
- The ability to maintain positive customer service is required.
- The ability to establish effective working relationships with office staff and employees in a team environment is required.
- The ability to maintain the highest level of confidentiality is required.
- Effective prioritization skills and the ability to manage time independently are required.
- Knowledge of revenue cycle components and how the role can impact the overall process is required.
- The ability to facilitate staff access to payer-specific websites is required.
- The ability to verify health plans and authorize services is required.
Responsibilities
- Monitor the day-to-day operations of Patient Financial Counselors.
- Use leadership skills to support staff, solve problems, and make decisions.
- Lead and coordinate staff education.
- Oversee the quality and quantity of workflow to ensure completion of work assignments.
- Orient, train, and provide education for staff.
- Act as a subject matter expert for the organization by providing guidance.
- Facilitate resolution of problematic situations and inform appropriate leadership of actions taken.
- Utilize computer programs including Epic, OnBase, RightFax, Trace, Experian, and OneSource.
- Review productivity and quality reports.
- Identify and address process-improvement opportunities and provide recommendations to improve procedures and enhance workflows.
- Monitor work volume, efficiency standards, and other management concerns for areas of responsibility, and recommend changes when necessary.
- Provide suggestions and input into short- and long-term departmental plans.
- Work with leadership to establish and monitor personal and department goals and plans.
- Recommend staffing changes, equipment and supply purchases, and overtime usage to leadership when these affect the budget.
- Work closely with Patient Access, case management, Patient Accounting, and Information Technology to ensure understanding of processes and responsibilities.
- May require periodic travel to other Bronson locations.
- Perform work involving standing, walking, lifting light-weight objects, assisting with lifting and moving patients, and operating a computer or CRT for up to 40 percent of the time.
Desired Qualifications
- Previous financial counseling experience is preferred.
- Prior experience with Epic is helpful.