Host – Hospitality @ Seminole Hard Rock

Customer Experience & Support (2)
,

Customer Experience & Support (2)

Overview

The Hospitality Host is responsible for Casino Floor coverage supporting to the entire Player Development department. Administrative, Customer Service and systems expertise will be vital in all inner workings of this role. Interactions with Casino Hosted customers should provide the same level of service without the Casino Hosts being present such as days off etc. Engaging Casino Players on the casino floor, attending special events, and knowledge of daily promotions will be necessary to understand the role completely. Knowledge of every responsibility and duty a Casino Host performs will be the goal for this team member. Making customers aware of the Unity Loyalty Program and teaching them the value of always using their card will gaming will be a daily responsibility.

Responsibilities

Provide hands on real-time service for VIP customers that have relationships with Player Development team members.
Demonstrates exceptional guest service to both internal and external customers with every interaction

Provides timely and accurate service in a fast paced high demand atmosphere.
Assists Casino Hosted guests with request and demands.
Handle all operational aspects of player development department from opening to close daily
Ensure all policies and procedures are followed with all required paperwork completed and filed accurately

Qualifications

Minimum 2 years of guest service experience preferred or an equivalent combination of education and experience in the Casino or Hotel business preferred
Experience in casino and/or hotel environment preferred
Proficient knowledge of CMP & LMS programs preferred
Proficient knowledge of Microsoft Office, Excel, and Word preferred
Experience in gaming machines and/or table games preferred
Must have exceptional guest service skills
Must have the ability to resolve stressful situations
Must be able to make sound complimentary decisions based on tracked customer play
Ability to work flexible schedules, including nights, weekends and holidays
Must conduct themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and procedures

Work Environment:

Duties and responsibilities are typically performed on the Casino Floor in a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise
This position requires frequent standing and walking and the ability to lift up to 20 lbs.
Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus
Must be able to make sound complimentary decisions based on tracked customer play
Ability to work flexible schedules, including nights, weekends and holidays
Must conduct themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and procedures

Native American Preference Policy:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process:

Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:

Credit Check
Criminal Background Check
Drug Screen

Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Host – Hospitality

Seminole Hard Rock

Overview

Responsibilities

Qualifications

Simplify's Take

What believers are saying

What critics are saying

What makes Seminole Hard Rock unique

Your Connections

Benefits

Growth & Insights and Company News

6 month growth

1 year growth

2 year growth