Meetings and Events Operations Manager

Job Description

• Lead all Banqueting food and beverage operations, ensuring flawless service and alignment with Fairmont standards.
• Develop and maintain departmental SOPs to ensure consistency, efficiency, and exceptional guest experiences.
• Oversee daily operations with strong floor presence, supporting colleagues and engaging with guests and members.
• Create effective staffing schedules that balance business needs, colleague wellbeing, and financial targets.
• Recruit, train, and develop a talented Banqueting team, fostering a culture of excellence and continuous growth.
• Manage stock, costs, and revenue performance to achieve departmental financial objectives.
• Review products, services, and guest feedback to drive continuous improvement and innovation.
• Monitor industry trends and competitor activity to inform departmental strategy.
• Support forecasting, payroll planning, and financial reporting in line with hotel standards.
• Ensure full compliance with health, safety, hygiene, and statutory requirements, including risk assessments and fire procedures.
• Maintain a safe, immaculate, and well‑presented environment across all Banqueting areas.
• Lead by example, nurturing a strong team spirit and upholding Fairmont values in all interactions.
• Proven experience in a Managerial role, ideally within a luxury or high‑volume environment.
• Qualification in Hospitality Management/Food & Beverage preferred
• Additional certification(s) in Food & Beverage will be an advantage
• Experienced in all aspects of restaurant and banquet service.
• Minimum 3 years of relevant experience in a similar capacity with proven records in delivering results
• Excellent reading, writing and oral proficiency in English language

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Qualifications

• Proven experience in a Managerial role, ideally within a luxury or high‑volume environment.
• Qualification in Hospitality Management/Food & Beverage preferred
• Additional certification(s) in Food & Beverage will be an advantage
• Experienced in all aspects of restaurant and banquet service.
• Minimum 3 years of relevant experience in a similar capacity with proven records in delivering results
• Excellent reading, writing and oral proficiency in English language

Additional Information

What is in it for you?

• Exclusive Discounts:
  • Fairmont Cheshire, The Mere, Spa and Golf discount
  • Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
  • 20% off food and beverage in on-site restaurants
• Colleague restaurant
• Being part of The Mere Team – our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people