Senior Mortgage Loan Processor

Location: New York, NY

Reports To: Loan Processing Manager

Type:  Full-Time; Hybrid NYC (in office Mon-Wed, remote Thurs-Friday)

About the role: 

At Tomo, we’re on a mission to make the homebuying process simple, transparent, and memorable. Our Loan Processors are trusted guides for customers, helping them navigate from application through closing with confidence and clarity.

As a Senior Loan Processor, you’ll be responsible for a heavier pipeline than our standard processor role without sacrificing quality. You'll take on increased volume while remaining committed to our core value of omotenashi: proactively anticipating and satisfying customer needs to deliver an exceptional experience. We're looking for someone who excels at managing a high volume of purchase applications simultaneously while maintaining a relentless focus on on-time closes. If you have a proven track record of managing a heavy workload with on-time closes, you'll be a great fit to help shape the future of mortgage lending. 

What You’ll Do:

• Serve as the primary point of contact for customers from processing through closing, keeping them informed and supported
• Manage a high volume of loan files proactively, completing all processing, pre-underwriting, and pre-closing tasks with care and accuracy
• Review and verify documentation including credit, appraisal, and title for compliance with investor guidelines
• Partner with agents to gather required information and keep them updated on the status of applications
• Submit complete, high-quality files to underwriting while consistently meeting service-level targets
• Assist with post-closing follow-ups to ensure a seamless customer experience
• Identify opportunities to improve our processes and technology, and collaborate with teammates across functions to bring ideas to life
• Offer support and clear answers to any questions pertaining to closing

What Makes You a Great Fit:

• Strong understanding of the mortgage lending process
• Ability to handle a high volume of  purchase applications simultaneously in a fast paced environment - on time close is very important to us!
• Strong written and verbal communication with a phone-first mentality
• Strong performance in team environments
• A voice as to how we can improve our processes and tech
• Detail orientation with a strong focus on quality
• Superior customer centricity

Preferred Qualifications:

• 2+ years of mortgage loan processing experience, specifically in purchase transactions
• Experience with Byte Pro or other LOS platforms (e.g., Encompass)
• Familiarity with a variety of loan types: Conventional, FHA, VA, and Jumbo
• Strong knowledge of mortgage applications, credit reports, and financial verifications

What’s in It for You? 

• Career Growth: Explore multiple career paths across Tomo, including elite operational roles
• Competitive Pay & Benefits: Designed to support your whole self, in and out of work
• Equity Ownership: All teammates receive stock options—we win together
• Coaching & Mentorship: Learn from experienced leaders who are invested in your growth
• Inclusive Culture: We celebrate diverse backgrounds, experiences, and perspectives. Whether your path into mortgage has been traditional or unique, you’ll find a place to thrive here.

Compensation

On Target Compensation for this role is $125,000 per year depending on performance. This includes both base salary and variable compensation. There is also potential to earn above this with top performance on the team!