INACTIVE

Full-Time

Customer Experience Associate

Posted on 7/15/2024

Lithic

51-200 employees

Platform for creating and managing card products

Data & Analytics

Fintech

Financial Services

Compensation Overview

$21.63Hourly

Entry

New York, NY, USA

Category

Customer Success Management

Sales & Account Management

Required Skills

Communications

Requirements

Excellent written and verbal communication skills
Ability to work in a fast-paced startup environment
Detail-oriented with strong grammar skills
Flexible to work weekends and holidays
Patient and understanding when dealing with customers

Responsibilities

Interacting with users via email and chat
Brainstorming solutions for customer problems
Identifying and communicating site and app issues to internal teams
Optimizing customer experience
Becoming an expert on Privacy services

Lithic creates card issuing and payment infrastructure for technology companies that just works. We help some of the world’s fastest-growing digital banks, fintech companies, and software companies process billions in transactions annually.

Lithic is hiring a Customer Experience Associate. As a Customer Experience Associate at Lithic, you’ll be a trustworthy point of contact for the customers of our consumer product, Privacy.com, and the ultimate advocate for their best interests. You’ll be the eyes, ears, and voice of Privacy.com as we strive to deliver an intuitive and delightful product and experience.

Your job will not only be to help our customers with the issues they encounter but also to help us learn as a company from each interaction so that we can make our customers’ experience as seamless as possible.

CX Associates will be expected to share weekend coverage duties but are allotted two consecutive days off per workweek, typically including one weekend day. This is a full-time hourly position.

We encourage you to apply even if you don’t meet every requirement listed below!

Job responsibilities:

Interact with users directly via email and chat
Brainstorm inventive solutions to tackle urgent customer problems
Identify site and app issues, and communicate properly to all internal teams
Think creatively about how to optimize each customer’s experience
Become an expert on Privacy and the service we provide our users

Who you are:

An excellent writer and communicator with a keen eye for detail and grammar
A team player and comfortable with an ever-changing startup environment
An enthusiastic and positive person with a can-do mentality — you consider no task too small
A fast learner and eager to tackle new challenges every day
Flexible and adaptable to accommodate holiday and weekend shifts
Patient and understanding with customers, and confident resolving issues on the spot.

For US candidates: $21.63/hr

*Role can be hired in CT, DC, FL, MA, MN, MO, NJ, NM, NY, NC, OH, OR, PA, SC, SD, TN, TX, UT, VA, WA, WI.

Benefits:

Health, vision, and dental insurance
Unlimited PTO
401(k) match
Life Insurance and AD&D policy
3% cashback on all Privacy purchases

Lithic

View Company Profile

Lithic provides a platform for businesses to create and manage their own credit, debit, or prepaid card products. The platform allows companies to issue both virtual and physical cards, manage digital wallets, handle disputes, and set dynamic spending controls. Lithic operates with direct card network integrations and a native core system, which simplifies the implementation process and reduces the need for third-party services. This approach gives businesses more control over their banking relationships and financial operations as they grow. Lithic also offers a PCI-compliant solution to safeguard customer data and flexible KYC and KYB modules that can be easily integrated into existing systems. The company generates revenue by charging businesses for its services, likely based on the volume of cards issued and transactions processed. Lithic's goal is to empower businesses with the tools they need to efficiently manage their card programs and financial services.

Company Stage

Series C

Total Funding

$116.6M

Headquarters

New York City, New York

Founded

2014

Growth & Insights

Headcount

6 month growth

↑ 6%

1 year growth

↑ 9%

2 year growth

↓ -16%

Simplify's Take

What believers are saying

Being named to the 2024 Fintech Innovation 50 highlights Lithic's industry recognition and potential for growth.
The launch of new tools like the Settlement API and Network Risk Scores demonstrates Lithic's commitment to innovation and improving customer experience.
Lithic's continuous product updates, such as the Go client library and OpenAPI 3.0 definitions, make it easier for developers to build and integrate card products, fostering a supportive ecosystem.

What critics are saying

The fintech sector's volatility and potential for economic downturns could impact Lithic's long-term sustainability.
The crowded market of card issuance and management platforms requires Lithic to continuously innovate to maintain its competitive edge.

What makes Lithic unique

Lithic's direct card network integrations and native core system reduce reliance on third-party providers, offering improved economics and faster implementations.
The company's comprehensive platform includes virtual and physical card issuance, digital wallet control, and dynamic spend controls, setting it apart from competitors with more limited offerings.
Lithic's PCI-compliant iFrame solution and flexible KYC/KYB modules provide enhanced security and compliance, which are critical in the financial services sector.

INACTIVE