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Client Success Manager, Amazon Pay
Posted on 5/18/2022
Remote in USA
Experience Level
Desired Skills
Data Analysis
  • 7+ years of professional experience
  • 4+ years of enterprise customer-facing experience in a high-tech e-commerce and/or digital wallets space
  • Excellent customer relationship leadership skills with the ability and experience to manage strategic accounts
  • Ability to build relationships, create strategic intent, and influence internal and external partners to create successful outcomes
  • Experience in managing cross-functional product launches and projects
  • Experience working directly with product and engineering teams is strongly preferred
  • Extremely high attention to detail, critical thinking, business planning skills
  • Strong written and verbal communication skills
  • Excellent analytical abilities
  • Knowledge of marketing technologies, SaaS, and e-commerce strongly preferred
  • Experience with ecommerce platforms like Amazon and/or digital wallets like Amazon Pay is strongly preferred
  • Launch the Amazon Pay segment to champion long-term business relationships with the Amazon Pay team and key strategic merchant accounts
  • Deliver a proactive client management strategy to encourage retention, satisfaction and growth with Amazon Pay and participating retail merchants
  • Analyze merchant performance and recommend programs to increase product adoption, drive revenue growth, and deliver a measurable return on investment
  • Promote marketing standard methodologies and optimization strategies with our merchant partners
  • Collaborate cross-functionally across our Analytics, Credit, Technical, Marketing and Product teams to improve the Affirm offering for our merchants and monetize new users from the Amazon Pay platform

1,001-5,000 employees

Point of sale installment loans for consumers
Company Overview
Affirm seeks to deliver honest financial products—to improve lives. The company operates a buy-now-pay-later platform for consumers at the point of sale.
  • Spending wallets: Access tech, food, lifestyle, and family planning wallets for your expenses
  • Supportive communities: Get involved with our employee resource groups and community groups
  • Remote-first workforce: If your role is remote, you can set up shop anywhere in your home country
  • Generous time off: Take the time you need when life happens
  • Health benefits: Get a plan that fits your needs
  • Mental healthcare: Take care of your mind with great mental health programs
  • Parental leave: Birth and non-birth parents get 18 weeks paid leave. Plus, a 4-week return-to-work transition program, at full base pay.
  • Compensation: We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family.
  • Away days: We offer 24 company-wide paid days off—which help our teams collectively pause to recharge.
  • Learning & development: Engage in exciting learning programs to level up your growth.
Company Values
  • People come first: We consider our impact on people’s lives before we think about our own interests.
  • No fine print: We are completely transparent and honest—with our customers and with each other.
  • It's on us: We take full accountability for our actions, never shirking responsibility or passing the buck.
  • Simpler is better: We make complex things simple and clear.
  • Push the envelope: We never stop innovating, taking smart risks, and raising the bar.