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Account Manager
Posted on 7/27/2022
Columbus, OH, USA
Experience Level
Desired Skills
Customer Service
  • 5 years experience in sales and/or customer success
  • Demonstrated ability to synthesize information to see the big picture while effectively managing detail
  • Excellent listening and writing skills
  • Excellent communication and interpersonal skills
  • Proven ability to successfully work and partner across multiple functions in an organization
  • BA/BS degree or equivalent practical experience
  • This position requires driving a Starry vehicle. You'll need to have a valid driver's license in the state of your residence and a safe driving record
  • Represent Starry to Property and Building partners and be the single point of contact to serve the relationship
  • Bridge the Sales relationship, Deployment and Marketing teams to drive excellent build out and roll out of Starry Internet in buildings
  • Achieve and exceed assigned adoption objectives, in the stipulated time frame. Increase tenant adoption of Starry Internet in buildings installed with Starry Internet
  • Driving Property Contacts engagement and investment in our roll out marketing plans in a timely manner 1) pre launch 2) launch 3) growth phases
  • Provide exemplary customer service in order to build and maintain strong relationships between property owners and management companies that will result in subscriber acquisition
  • Build process for introducing Starry Internet to tenants and staff of buildings installed with Starry Internet
  • Renew expiring service agreements
  • Act as a dedicated resource for key accounts
  • Maintain accurate service and customer activity records
  • Build a community around Starry and the property by adding value to the building
  • Other duties and responsibilities as assigned
Desired Qualifications
  • You have experience working with multi-dwelling unit residential customers, property management or real estate industry
  • You have a demonstrated ability to navigate the ambiguity inherent in the early stage development of products and services as well as a rapidly changing digital landscape
  • You have a real passion for Starry's business

501-1,000 employees

Next-gen wireless broadband
Company Overview
Starry is an internet company that creates easy-to-use Wi-Fi products and radical ways to get Internet service.