What You’ll Be Doing

• Drive product usage and therefore client retention by conducting in-depth training sessions, helping the client succeed in their projects. These sessions are conducted both during the initial onboarding phase as well as on an ad-hoc basis later on in the client lifecycle. 
• Create analytical reports custom to each client. This includes pulling relevant data from the PatSnap platforms, analysing that data in a written presentation, and then delivering the findings to the client to help them make critical business decisions.
• Assist with migration of patent lists, translation of searches, or other related tasks. 
• Create and deliver client webinars that address common platform use cases. 
• Achieve high levels of quality client engagement across the entirety of the customers PatSnap contract.
• Facilitate client success by identifying needs for additional products or services and conveying these needs to the appropriate team.
• Become a ‘product champion’ with absolute knowledge of the PatSnap tools. 
• Create and maintain accurate contact, activity, and risk-observation records in the CRM system and other platforms.
• Continuously build and maintain high levels of specialization in the IP and innovation intelligence market. 

What You’ve Done Before

• Living in the GTA and able to commute to the Toronto office (this is a hybrid role)
• University degree in STEM field (Science, Technology, Engineering, Mathematics)
• Previous experience in a B2B client-facing role
• You’re meticulous in your approach to managing all aspects of your professional life. 
• You’re Motivated by success, passionate and highly driven to meet and exceed both personal and professional targets. 
• You love learning new things. 
• You have the ability to quickly and proficiently understand and absorb new information. 
• You’re proud of possessing a strong willingness to work hard and sometimes long hours to get the job done, has a track record of working hard. 
• You’re about to generate new and innovative approaches to problems. 
• You love teamwork as well as working autonomously 
• Computer-literate with a real enthusiasm for technology and innovation. 

What You’ll Love

• Five weeks of paid vacation + five sick days.
• One additional vacation day per year of service up to a maximum of 5 additional days.
• Two company-paid community volunteering days.
• Health and dental benefits for you and your dependents from day one.
• RRSP matching. 
• Hybrid work environment + WFH stipend for your home office set-up.
• Paid parental leave policy.
• A 24/7 employee assistance program which provides access to virtual healthcare, therapy, financial and legal assistance, wellness counselling and resources for family support.

Our Values:

• Integrity: We hold each other accountable for our actions.
• Leadership: We lead by example and inspire each other to reach for new heights.
• Openness: We are open and honest and share our ideas with care and consideration.
• Growth: We are lifelong learners who aspire to improve each day.
• Innovation: We seek out new ways to solve problems.
• Customer: Our customer is at the center of everything we do. Their success is our success.