Inside Sales Account Manager

Inside Sales Account Manager

Earn 1 week of vacation after 90 days of employment

R+L Carriers - Women in Trucking

Company Culture

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An Inside Sales Account Manager (ISM) is responsible for learning how to manage and grow customer accounts primarily through phone and email communication, in preparation to becoming an outside sales Account Manager.  The role focuses on developing skills in sales, customer relationship management and product knowledge. The ISM will engage in key activities, including lead qualification, needs assessment, solution presentation and closing sales opportunities. This role provides a path for advancement, with potential relocation across both regional and national markets. 

This training program provides an in-depth understanding of transportation operations, offering a comprehensive view of every key aspect of the industry. Travel is required for training, which will take place at our corporate headquarters in Wilmington, Ohio.

Key Developments

• Sales Development: Learn to effectively communicate with customers, understand their needs and present tailored solutions.
• Account Management: Manage existing accounts, identify growth opportunities and build strong client relationships.
• Lead Generation and Qualification: Identify and qualify potential new business opportunities.
• Product Knowledge: Gain a thorough understanding of the company’s products and services.
• Sales Cycle Management: Participate in the full sales cycle — from initial contact to close.
• CRM Utilization: Learn to use and maintain accurate records in the company’s customer relationship management system.
• Cross-Department Collaboration: Work with other departments such as operations, rates and traffic and customer service.
• Training and Development: Participate in ongoing training programs to enhance sales skills and product knowledge.
• Reporting and Analysis: Track key performance indicators, analyze sales data, and prepare reports on account performance.
• Infrastructure Knowledge: Develop a foundational understanding of transportation operations and infrastructure, expanding knowledge beyond sales to support overall business functions.

Skills and Qualifications

• Communication and Interpersonal Skills: Strong verbal and written communication abilities, with a focus on building customer rapport.
• Sales Acumen: Basic understanding of sales principles and processes.
• Customer Service: Ability to deliver excellent service and resolve issues professionally.
• Organizational Skills: Ability to manage time efficiently, prioritize tasks and stay organized.
• Technical Proficiency: Skilled in Microsoft Office; experience with CRM systems is a plus.
• Adaptability and Initiative: Willingness to learn, adapt to change and take proactive steps.
• Analytical Thinking: Ability to analyze data, identify trends and support decision-making.
• Education and Experience: A bachelor’s degree in business administration, marketing, or a related field is preferred. Relevant experience may also be considered.

Cross-Functional Training

• Customer Service: Handle customer inquiries, resolve complaints and maintain high satisfaction levels.
• Billing and Collections: Gain insight into invoicing, payment tracking and collection procedures. 
• Rates and Traffic: Learn about freight lanes, cost analysis and pricing strategies.
• Operations: Work with logistics teams to understand freight scheduling, dock procedures and workflows.