Full-Time

Travel Specialist

Posted on 1/13/2025

Vegas.com

Vegas.com

201-500 employees

Marketplace for Las Vegas entertainment and hospitality

Compensation Overview

$15/hr

+ Commission

Entry, Junior

Las Vegas, NV, USA

Hybrid model with 3 days in office and 2 days at home.

Category
Sales & Account Management
Required Skills
Sales
Customer Service
Requirements
  • 1+ years prior sales and travel/call center experience in metrics driven environment
  • Experience using a Computer Reservation System is preferred.
  • Must complete the company-provided Contact Center Agent course.
  • Strong customer service skills.
  • Desire to learn and develop skills, and go above and beyond to support customer inquiries
  • Must be detail-oriented and result oriented
  • Willingness to work a flexible schedule
Responsibilities
  • Manage reservations for all VEGAS.com and contracted companies’ products including airline tickets, hotels, tours, and shows
  • Provide professional and quality service to all clients
  • Participate in product and service promotions and work to promote these specials in discussions with clients
  • Answer and sell on inbound calls or other forms of customer communication including email, webchats, or faxes
  • Assess customer needs and make recommendations based on those needs by offering suitable products and services
  • Develop and maintain an advanced knowledge of the product & service offerings
  • Upsell customers with add-on services and products
  • Contact customers to clarify requests, ensure all necessary information is included, and route requests to the appropriate department for handling
  • Maintain guest loyalty while acting in the best interest of the company
  • Meet sales performance evaluation expectations
  • Meet individual goals and contribute to departmental goals for quality, productivity, and schedule adherence
  • Advise clients of pricing, applicable fare rules, and any travel restrictions
  • Recap and document itineraries and continuously look for ways to help improve our processes and customer experience
Desired Qualifications
  • Experience using a Computer Reservation System is preferred.

Vegas.com is a marketplace focused on entertainment and hospitality in Las Vegas. It provides access to various attractions, including shows, hotels, vacation packages, tours, and dining options, specifically targeting tourists and visitors. The platform works by offering exclusive deals and insights into iconic landmarks and resorts on the Las Vegas Strip, thanks to partnerships with major companies like MGM Resorts and Caesars Entertainment. What sets Vegas.com apart from its competitors is its emphasis on local expertise, which allows it to provide unique offers and insider information that enhance the visitor experience. The company's goal is to help travelers make the most of their Las Vegas experience by connecting them with the best entertainment and hospitality options available.

Company Size

201-500

Company Stage

Acquired

Total Funding

$255.5M

Headquarters

Las Vegas, Nevada

Founded

1998

Simplify Jobs

Simplify's Take

What believers are saying

  • Acquisition by Vivid Seats could enhance Vegas.com's technological capabilities and market reach.
  • Growing demand for personalized travel experiences aligns with Vegas.com's tailored offerings.
  • Rise of 'bleisure' travel presents opportunities for combined business and leisure packages.

What critics are saying

  • Class action lawsuit over hidden fees could harm Vegas.com's reputation and finances.
  • Acquisition by Vivid Seats may disrupt existing partnerships or alter business model.
  • Increased competition from new mobile apps could divert consumer attention and spending.

What makes Vegas.com unique

  • Vegas.com offers exclusive insider access to iconic Las Vegas landmarks and attractions.
  • Partnerships with major players like MGM Resorts enhance Vegas.com's market credibility.
  • Comprehensive event inventory makes Vegas.com a one-stop destination for Las Vegas visitors.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Unlimited Paid Time Off

Hybrid Work Options

401(k) Retirement Plan

Employee Discounts

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