Student Accounts & Collections Specialist

Overview

If you enjoy working directly with students and helping them understand their financial responsibilities—from setting up payment plans to navigating student loans—this on‑site Student Accounts & Collections Specialist role at our Lisle, IL campus is a great opportunity. In this position, you’ll support students and families with payment arrangements, account balances, billing questions, and funding options while collaborating with campus teams to ensure accurate processing, timely disbursements, and smooth experiences during key events like Orientation and Registration. If you have experience in financial aid, student accounts, loan counseling, or collections, we encourage you to apply!   Please note that this is an-onsite position at our Lisle, IL campus and is not a remote position.  

What We Offer:

• $23 - $25 per hour (based upon experience)
• Paid Training
• Tuition Waiver for programs offered at UTI and Concorde campuses
• Competitive Paid Time Off Programs
• Retirement Matching 
• Paid Parental Leave 
• Competitive Health Insurance 
• Pet Insurance 
• Health Plan Enrollment

Responsibilities

Payment Processing & Customer Service

• Support students and parents with payment plans, account questions, billing clarity, and account updates.

Disbursements

• Process student refunds, grant awards, and check disbursements accurately and efficiently.

Collections & Account Management

• Guide students through payment expectations, collect past‑due balances, and maintain accurate financial records from enrollment through graduation.

Qualifications

• Education: High School Diploma or GED required
  • Associate’s degree preferred
• Experience: 1-3 years of previous experience; preferably in an institution of higher education or in the customer service industry
  • Some collections, accounting and/or general ledger experience preferred
  • Microsoft Excel intermediate knowledge highly preferred

• Communicate Effectively: Skilled in clear and effective oral and written communication with a diverse customer base, always maintaining a welcoming and friendly demeanor.
• Interpersonal skills: builds effective relationships, ability to work in a fast-paced environment, organized, high level of attention to detail, and accuracy
• Technical Skills: Must have a good understanding of Microsoft Office programs and the ability to learn other systems 

About Us:

It’s all about reputation. 60 years of experience, trusted by 35+ industry-leading brands, 16 campuses, and 16 technical programs.  But it’s not all about the numbers. Here at Universal Technical Institute and its family of schools, we care about YOU. We care about making a change in the lives of our employees and our students. We’re on a mission to expand our reach and increase our impact, one life at a time and that starts with yours...Come and be a part of our legacy!

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