Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by 1) providing the best services for homebuyers, 2) led by advantaged underwriting in insurance, 3) to protect the whole home.
As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.
In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.
Job Title: Head of Product & UX
Location: United States
Workplace Type: Remote
Job Summary
The future is bright for the Porch Group, and we’d love for you to be a part of it as our Head of Product & UX.
Are you passionate about solving customer problems? A maven of all things product and design? Do you love building high performing teams who build products that customers love? Do you thrive on making a cross functional impact? Porch Moving Group is looking for a seasoned, customer-centric Head of Product & User Experience to lead our group’s Product and User Experience teams. We’re in the business of making finding movers simple - from helping loading a moving truck to a full-service long distance move. Your job will be first and foremost to define and build an industry-leading consumer experience for our mover marketplace. You’ll be responsible for the vision, strategy, roadmaps, and delivery of products that delight our customers and help them select the right movers. In addition, you’ll be responsible for our supplier facing user experience and tools, our customer service user experience and tools, and other internal tools and data that drive our business. Finally, you’ll be an integral part of the Moving Group leadership team, working with your cross-functional peers to drive group-wide initiatives.
The ideal candidate will know how to lead PMs and Designers to develop high converting consumer experiences that delight users and get them to re-engage. They will be a strategic thinker translating their vision into executable steps/initiatives for a diverse, geographically dispersed team. They will excel in a results-oriented environment and know how to leverage data as well as customer insights to identify opportunities to drive value for the Porch Moving Group. And they will have the technical expertise to ensure we’re building solid and scalable technology to grow our business.
What You Will Do As The Head of Product & UX
- Build, mentor, and retain a high performing product and user experience team
- Work with your team to build a clear overall product vision, strategy, KPIs, and initiatives that get translated into an annual and quarterly roadmap
- Drive revenue growth, customer satisfaction, and re-engagement
- Develop an intimate knowledge of customer needs and pain points, competitive benchmarking, market trends and drivers, and formulate and execute strategic product portfolio planning (Build / Buy / Partner strategies)
- Develop a culture of test and learn to continuously improve the customer experience, while measuring the impact of each feature launched
- Develop a culture of customer centricity and design thinking to build features that delight customers, meet their needs, and grow the business
- Work with your team to lead key strategic cross functional programs to successful completion
- Operate autonomously; drive programs end to end including business goals, technical solution, launch planning and execution
- Actively build relationships cross functionally and evangelize the product and UX vision within the organization
- Facilitate trade-off decisions between investment, schedule and customer benefit.
- Conduct customer research and use data to drive the development and prioritization of new products and product improvements.
- Transform strategic thinking into executable initiatives that align with organizational goals and company roadmap
What You Will Bring As The Head of Product & UX
- 10+ years of B2C conversion-focused product management or UX experience
- 5+ years of leadership experience as the leader of a full stack product management and UX team
- Experience with agile software development methodology and working with engineering and data teams on technical projects
- Strong analytical skills with the ability to use data and metrics to drive action, develop a KPI framework, optimize metrics, and track performance against growth goals
- Bachelor’s degree (technical major is preferred). MBA or Master’s degree in a technical discipline preferred
- Ability to manage multiple programs with exceptional organization, and clear and consistent communication
- Excellent communicator with proven ability to clearly convey complex ideas and data in written, presentation and spoken formats to a variety of audiences
- Team player with strong people management and cross-functional project leadership skills with a history of driving stakeholder alignment on a common vision and execution plan
- Demonstrated ability to multitask, set and manage expectations in a fast-paced environment
- Results-oriented; ability to think strategically and execute methodically
- Have a passion for consumer product: conceiving, designing, building, and shipping it
The application window for this position is anticipated to close in 2 weeks (10 business days) from 03/12/2024. Please know this may change based on business and interviewing needs.
At this time, Porch Group does do not operate in or consider applicants from the following states for remote positions: Alaska, Arkansas. Delaware. Hawaii, Iowa, Maine, Mississippi, New Hampshire, and West Virginia.
What You Will Get As A Porch Group Team Member
Pay Range*: $182,300 - $267,300
*Please know your actual pay at Porch will reflect a number of factors among which are your work experience and skillsets, job-related knowledge, alignment with market and our Porch employees, as well as your geographic location.
Additionally, you will be eligible to receive long-term incentive awards, subject to program guidelines and approvals.
You will also be eligible to receive an annual bonus based on individual and company performance, subject to program guidelines and approvals
Our benefits package will provide you with comprehensive coverage for your health, life, and financial wellbeing.
- Our traditional healthcare benefits include three (3) Medical plan options, two (2) Dental plan options, and a Vision plan from which to choose.
- Critical Illness, Hospital Indemnity and Accident plans are offered on a voluntary basis.
- We offer pre-tax savings options including a partially employer funded Health Savings Account and employee Flexible Savings Accounts including healthcare, dependent care, and transportation savings options.
- We provide company paid Basic Life and AD&D, Short and Long-Term Disability benefits. We also offer Voluntary Life and AD&D plans.
- Both traditional and Roth 401(k) plans are available with a discretionary employer match.
- Headspace is part of our employer paid wellbeing program and provides employees and their families access to on demand guided meditation and mindfulness exercises, mental health coaching, clinical care and online access to confidential resources including will preparation.
- Brio Health is another employer paid wellbeing tool that offers quarterly wellness challenges and prizes.
- LifeBalance is a free resource to employees and their families for year-round discounts on things like gym memberships, travel, appliances, movies, pet insurance and more.
- Our wellness programs include flexible paid vacation, company-paid holidays of typically nine per year, paid sick time, paid parental leave, identity theft program, travel assistance, and fitness and other discounts programs.
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What’s next?
Submit your application and our Porch Group Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What’s important to call out is that we want to make sure not only that you’re the right person for us, but also that we’re the right next step for you, so come prepared with all the questions you have!
Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.
Porch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.
Porch Group is an E-Verify employer. E-Verify is a web-based system that allows an employer to determine an employee’s eligibility to work in the US using information reported on an employee’s Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.
