Simplify Logo

Full-Time

Customer Success Associate

Posted on 6/27/2024

Loop

Loop

51-200 employees

Simplifies payments with advanced technology.

Financial Services

Entry

Chicago, IL, USA

Category
Customer Success
Customer Support
Customer Success & Support
Sales & Account Management
Required Skills
Communications
Customer Service
Requirements
  • Entry level experience with desire to learn new skills
  • Previous experience in operations, customer service, or account management in the logistics/transportation industry
  • Ability to collect data, analyze results, and draw valid conclusions
  • Passion for technology and data
  • Obsessive attention to detail
  • Proven problem-solving results
  • Excellent written & spoken communication skills
Responsibilities
  • Oversee and manage the day-to-day audit process for clients
  • Proactively identify changes to improve and enable automation in the audit process
  • Partner cross-functionally with Customer Success, Engineering, and Product teams to provide feedback and suggest improvements
  • Analyze freight cost data, identify discrepancies and errors in carrier billing, and work with carriers to address issues
  • Support customers through managing disputes, claims, and exceptions related to billing and payment transactions
  • Anticipate client needs and respond quickly, ensuring client satisfaction and retention

The company's main product simplifies payments in a complex industry, utilizing advanced technologies to streamline the process.

Company Stage

Series B

Total Funding

$65M

Headquarters

San Francisco, California

Founded

2021

Growth & Insights
Headcount

6 month growth

40%

1 year growth

85%

2 year growth

280%