Store Manager
New York, NY - Upper West Side| |
At Rothy’s, we know there’s a better way to do business, and it starts by putting the planet and its people first. More than 166 million single-use plastic bottles and 603,000 pounds of ocean-bound marine plastic have been transformed into our signature thread, creating wardrobe staples that look just as good as they feel.
Striving for zero waste, we combine 3D knitting technology and handcrafted assembly to create machine washable styles that don’t compromise on comfort. From classic shoes to carry-everywhere bags, we create essentials for wherever you go.
At Rothy’s, building a sustainable future is at the heart of everything we do. We pride ourselves on fostering an inclusive environment at our HQ, retail stores and wholly-owned factory, and are growing our community every day.
About the Team:
Our phenomenal Retail team interacts with our customers in a super special way. Shopping at Rothy’s IRL is not your ordinary retail experience, so naturally, our staff is extraordinary too. Members of this team are experts in the fit, wear, and sizing of our shoes. They have deep knowledge of every style and out-of-this-world customer service skills. Our customers love shopping in stores due to the exceptional experiences they have with our Retail team.
Are you ready to bring our brand to life at our Rothy’s store? As the Store Manager, you prioritize exceptional customer experience while also keeping the store’s engine running. You drive efficient store operations and will be enthusiastic and effective in supporting a high-performing and engaged store team. You actively partner across other stores and other departments to collaborate on solutions-oriented problem solving, to implement improvements, and position our retail team for success. You are an ambassador of Rothy’s mission and core values and represent this in the lived experience of our customers, employees, and communities. You are responsible for the success and impact of your store.
What you’ll do:
- Effectively communicate Rothy’s brand story, values, and mission to customers and team members
- Share expert brand and product knowledge to allow customers to personally experience our style, look, and quality of our shoes
- Build and maintain community through in store activations/events. Take part in planning and execution of 2 activations per month to drive brand awareness and incremental volume opportunities
- Collaborate with the Regional Director and proactively train the team on SOPs, store guidelines, and expectations
- Deliver customer-oriented and product insights back to the Retail and HQ team
- Report on sales, returns, and relevant store statistics with accuracy and in a timely manner. Understands how their area impacts related parts of business operations
- Hire, lead, develop and motivate an incredible team of store associates and management to deliver an excellent in-store experience for our customers; coach for high performance and closely manage employee relations concerns with values-based leadership
- Demonstrate good judgment on key work and core issues. Develop critical thinking and advanced problem-solving skills
- Execute and continuously improve our operational processes and make sure your store hits or exceeds financial expectations
- Responsible for daily staffing and payroll optimization, inventory management, and management of our internal systems to process orders and manage inventory effectively
- Partner and communicate in decision making with visual business partners to drive brand standards and optimize sales opportunities
You have:
- You have 4-6 years of retail/customer experience/hospitality experience with at least 2 years proven success in a management role responsible for leading a team and store in a fast paced setting
- You have extensive experience in store openings, training teams thoroughly, and leading by example
- You have a positive attitude and a relentless focus on making sure your customers and your team are having the best experience possible
- You lead with kindness and love working with customers and internal team members alike
- Able to work weekends, evenings and holidays. Ensure the store maintains established Hours of Operation to meet customer expectations
- Able to work on your feet up to 8 hours a day in a busy store environment; able to bend and lift up to 25 pounds
You are:
- You are excited to be a part of a new and growing retail organization and love being a part of a team leading through positive intent
- You can easily take initiative on performance matters based on metrics and observations
- You are an excellent communicator that is able to report in a clear and concise way, both in person and virtually
- You have strong operational experience and can easily adapt to changes while managing multiple priorities in an ever-changing environment
- Able to learn quickly, think critically, propose solutions and take productive action without being requested to do so
- Able to analyze data and information to better understand the business and our customers
- Proficient with operations related technologies such as Shopify, Google Suite & Microsoft Office products
- A high degree of flexibility and willingness to take on a variety of large and small projects
Our benefits:
- Medical, dental and vision insurance
- 4 weeks of paid time off plus paid holidays and paid wellbeing leave
- Life insurance (for you and your family)
- Flexible Spending Accounts + Wellness Benefits
- 401(k) with employer match
- Commuter benefits
- A product allowance (like the allowance you got as a kid only better)!
- Retail Bonus Incentive Plan
Pay Range:
$37.00-$40.00 hourly
Base pay is one part of the total rewards package that is provided to compensate and recognize employees for their work. This role may be eligible for additional discretionary bonuses/incentives, as well as a comprehensive benefits package.
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