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Enterprise Account Manager
Posted on 11/17/2022
Experience Level
Desired Skills
  • 8 years of sales experience in a SaaS solution-based sales environment, including 5+ years of Account Management experience
  • Experience with Salesforce (SFDC), Outreach, and ZoomInfo a plus
  • Must be revenue-focused with exceptional execution skills and determination to improve the revenue opportunity for Skilljar
  • Outstanding customer empathy. Understanding the way to drive revenue is to uncover customers' largest problems and positive business outcomes, then clearly articulate our defensible differentiators
  • Motivated by driving new business opportunities while encouraging customer relationships
  • Excellent communication skills - with customers, leadership, and cross-functional teams of all levels
  • Ability to problem-solve on the fly and work cross-functionally to execute on solutions quickly and effectively
  • Results-driven and resourceful. Someone who will continuously test and iterate on their approach
  • Kindly assertive. Isn't afraid to level-set expectations with customers or ask for their business
  • Manage a book of business to minimize churn, negotiate renewals, and expand business where appropriate
  • Own business level strategy and partner with Customer Success Managers on program level strategy
  • Establish and cultivate the executive relationship and drive connections with all critical team members within an account
  • Assess and surface at-risk customers and partner with CSMs to develop a strategic plan of action to mitigate retention risk
  • Facilitate Quarterly Business Reviews along with CSMs and provide strategic insights driving business impact
  • Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers' business needs
  • Conduct a whitespace analysis (products, departments, divisions, use cases) and determine total opportunity within a named account base
  • Prospect within book of business to build new opportunities within new divisions, teams, subsidiaries, parent companies, etc
  • Maintain updated pipeline and sales stages based on entry and exit criteria in Salesforce
  • Log all customer activity in CRM ensuring high integrity on customer record keeping
  • Use internal Customer champions and relationships to identify new opportunities, including referrals when applicable
  • Build account plans with timelines that will translate to customer value, renewals, expansion, and referrals
  • Identify and navigate the procurement, legal, and contracts process, budget process, spending limits, procurement thresholds, and sole source options
  • Work closely with the Marketing team to drive Account-Based Marketing strategy and automation workflows where applicable

51-200 employees

Enterprise customer training platform
Company Overview
Skilljar's mission is to help companies around the world transform their customers into product experts and evangelists. Skilljar helps customer education teams map the path to product adoption and advocates who understand that education is an ongoing process that drives customer retention and growth.
  • Comprehensive medical coverage
  • Flexible PTO
  • Remote work option
  • 401k
  • Stock options
  • EAP
  • Monthly technology reimbursement
  • Home office reimbursement
Company Core Values
  • Customer focus
  • Continuous learning
  • Ownership