Director – Workforce Planning

LA28 does not provide relocation assistance.

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The Summer Olympic and Paralympic Games will be hosted in Los Angeles, California in 2028, returning to the United States for the first time in over 30 years. 2028 will be the first time LA hosts the Paralympic Games, creating an opportunity to expand awareness, understanding and inclusion of people with disabilities.

LA28, the organizers for the 2028 Olympic and Paralympic Games in Los Angeles, is on a mission to create an unparalleled Games experience for athletes, fans, partners, our community and our people. Our vision is to collectively create what’s next through sport, community and the power of our differences.

The 2028 Olympics and Paralympics will represent LA and leverage the strength of our community’s uniqueness and creativity as we collectively work to design a Games that we all want to be a part of. We do this by focusing on people and by inviting everyone into the story of the LA28 Games.

The LA28 organizing committee is an independent, non-profit organization that is privately funded and governed by a board of directors. 

Values and Behaviors:

• Optimism – Embody a positive, enthusiastic, and solution-oriented attitude in everything we do; challenge the status quo, inspire and support one another to achieve our best; have our eyes on the future and believe we can make a meaningful impact
• Integrity – We communicate openly and honestly, listen, and respectfully value multiple perspectives; we do what we say and are accountable for everything we do; we do the right thing, always. Even when it isn’t easy
• Excellence – We hold ourselves to the highest standard and expectations; we live our values and truths and persevere through challenges; we are continuous learners and adapt and pivot with speed to meet changing needs
• Inclusion – We seek to represent, include, empower and level the playing field; our work reflects the communities we serve and the world in which we live; we leverage our platforms to bring awareness to issues relevant to who we are
• Co-Creation – We are authors of a shared story. Everyone contributes their unique voice to our shared mission; we share pride in our accomplishments and ownership of our shortcomings
• Boldness – We embrace creativity, courage and outside-the-box thinking; we are unafraid to take risks, explore unconventional solutions, and learn from the process; we are innovators, disruptors, and challengers of the status quo

Director, Workforce Planning:

The Director, Workforce Planning will be responsible for the overall planning, integration, and delivery of an optimized workforce and operation for the LA28 Olympic and Paralympic Games. This role will develop and execute strategic workforce plans that align with the organization’s lifecycle headcount needs, ensuring seamless coordination across paid staff, volunteers, and contractor workforce groups.

This leader will collaborate across functions to create an integrated workforce strategy and support the development and implementation of workforce systems and operational plans. Additionally, they will play a key role in workforce risk management, workforce engagement, and contractor workforce integration to ensure a successful and efficient workforce model leading into the Games. 

This role will report to the Vice President, Talent & Workforce.

Key Responsibilities:

Strategic Workforce Planning & Integration

• Develop and integrate the strategic and operational workforce plan to align with LA28’s workforce strategy.
• Facilitate organization-wide workforce planning reports, ensuring clarity on workforce composition (paid, volunteer, and contractor).
• Serve as the lead workforce stakeholder in workforce planning and operations, representing workforce needs across functions.
• Ensure workforce planning strategies promote equitable access and inclusion for all workforce types (paid, volunteer, contractor).

Workforce Operations & Delivery

• Ensure effective scheduling and rostering for both paid and volunteer workforce by functional areas.
• Oversee the design and execution of workforce event-time operational plans, including workforce services such as uniforms, catering, transport, accreditation, welfare, and accommodation.
• Lead workforce risk and issue management, ensuring mitigation strategies are in place to address workforce challenges.

Workforce Systems & Process

• Define scope and requirements for workforce systems, ensuring alignment with workforce journey requirements.
• Oversee testing, training, and implementation of workforce technology systems both pre-Games and Games-time.
• Develop workforce policies, toolkits, principles, and procedures to support a seamless workforce experience.
• Partner with key stakeholders to ensure barrier-free workforce policies that support individuals of all backgrounds, abilities, and experiences.

Contractor Workforce & Shared Services Management

• Develop and oversee a contractor engagement program, ensuring proper workforce integration and alignment with LA28’s operational needs.
• Create and manage the shared services team responsible for processing volunteers from recruitment to mobilization.

Games-Time Workforce Operations

• Lead the Main Operations Centre (MOC) Workforce Desk, ensuring workforce coordination and issue resolution during the Games.
• Support the execution of workforce plans across venues and operational areas.

Background & Qualifications:

• 7-10 years proven experience in workforce planning, operations, and integration within major events, sports, entertainment, or large-scale organizations.
• Experience leading cross-functional workforce strategies for paid staff, volunteers, and contractors.
• Strong background in workforce technology systems, scheduling, and rostering.
• Demonstrated ability to develop and execute large-scale workforce operational plans.
• Previous experience working on Olympic, Paralympic, or major global events is highly desirable.

Physical Requirements and Working Conditions:

• This role requires extended periods of computer use and virtual collaboration, with occasional travel to venue sites and workforce operations centers.
• Ability to walk and stand for extended periods during Games-time operations, including navigating large event venues and workforce centers.
• Capability to work in a fast-paced, high-pressure environment, particularly in the lead-up to and during the Games.
• Must be available for non-traditional work hours, including evenings, weekends, and holidays, as needed to support workforce operations.
• May require lifting and transporting materials, such as workforce equipment and operational documents, up to 25 lbs.

Education:

• Bachelor’s degree in human resources, operations management, business administration, event management, or a related field, desired but not required, or equivalent work experience

Expectations:

• Strong project management skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent stakeholder management and ability to work collaboratively across diverse teams.
• Data-driven approach to workforce planning with experience in workforce analytics and reporting.
• Demonstrated commitment to co-creation and collaborative decision-making in workforce strategy and planning.

Submission Requirements:

• Resume

The annual base salary range for this position is $150,000.00 - $170,000.00. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law.

LA28 does not provide relocation assistance.

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LA28 is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We strive to build a team that is diverse, inclusive and encourages qualified candidates of all backgrounds, perspectives, and identities to apply. We will consider all qualified candidates with criminal histories in a manner consistent with local law. We assess applications based on relevant skills, education, and experience a candidate can add to our team.