Full-Time

Human Resources Service Representative 2

Compensation Specialist

Updated on 8/1/2026

Beth Israel Deaconess Medical Center

Beth Israel Deaconess Medical Center

10,001+ employees

Teaching hospital delivering patient-centered medical care

Compensation Overview

$30 - $35/hr

+ Shift differentials + Call pay + Premium pay + Overtime pay

United States

In Person

Category
People & HR (1)
Required Skills
Microsoft Office
Word/Pages/Docs
Customer Service
Data Analysis
Excel/Numbers/Sheets
Microsoft Outlook
PowerPoint/Keynote/Slides

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Requirements
  • A high school diploma or GED is required.
  • One to three years of related work experience is required.
  • Candidates must be able to organize and prioritize activities.
  • Candidates must understand the human resources function, elementary worker requests, and the human resources lifecycle.
  • Candidates must be able to provide a unique candidate and worker experience.
  • Experience with computer systems is required, including web-based applications and some Microsoft Office applications such as Outlook, Word, Excel, PowerPoint, or Access.
Responsibilities
  • Act as the primary point of contact for human resources inquiries through phone, chat, and the case management tool, identifying and delivering solutions to workers and leadership.
  • Delegate and escalate queries as appropriate while remaining responsible through completion, and partner with human resources colleagues to understand the human resources framework and workstream processes for intake, response, and escalation of internal client inquiries.
  • Track progress and provide continuous feedback to requestors on the status of their queries.
  • Support the human resources function and business lines by assisting workers with their day-to-day human resources requests and questions.
  • Proactively seek information and promote self-service system capabilities to resolve human resources business requests quickly.
  • Use end-to-end process documentation, frequently asked questions, procedures, policies, and other knowledge article content to resolve inquiries.
  • Support the integration of innovative human resources technologies and system automation to improve the user experience and streamline administrative processes.
  • Engage in and drive continuous improvement processes, including reducing inquiry volume and improving service.
  • Research human resources trends and insights to develop a point of view on capabilities required to support future program efficiency and effectiveness.
  • Support the identification of improvements to case and knowledge management tools and content.
  • Perform routine back-office administrative activities, including license and certification verification, onboarding and offboarding processes, unemployment claims, visa tracking, employment verifications, records management, and special projects.
  • Train Human Resources Service Representative 1 Associates on the Human Resources Operations framework, supporting technologies, and effective responses to requests and inquiries.
Desired Qualifications
  • A Bachelor's degree is preferred.
Beth Israel Deaconess Medical Center

Beth Israel Deaconess Medical Center

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Beth Israel Deaconess Medical Center (BIDMC) serves as a teaching hospital in Boston affiliated with Harvard Medical School, offering a wide range of medical services across inpatient, emergency, outpatient, and urgent care. Its care model centers on delivering high-quality medical treatment to patients, supported by patient access initiatives like OpenNotes, which lets patients view clinicians’ notes online to improve understanding and engagement in their care. The hospital also supports education and research through its affiliation with Harvard, attracting funding for studies and training programs. BIDMC differentiates itself through its patient-centered approach, active patient engagement tools, and a broad network of urgent care centers and outpatient services that extend access to healthcare. The goal is to provide comprehensive, accessible, evidence-based medical care while advancing medical education and research.

Company Size

10,001+

Company Stage

Grant

Total Funding

$5.4M

Headquarters

Boston, Massachusetts

Founded

1996

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Simplify Jobs

Simplify's Take

What believers are saying

  • Strong NIH-funded research base supports translational breakthroughs and talent attraction.
  • High outpatient volume and urgent care footprint drive referral and ambulatory growth.
  • Pathology leadership additions deepen Dana-Farber collaboration and hematologic oncology specialization.

What critics are saying

  • Elite Boston talent competition pressures retention, promotion, and research continuity.
  • NIH funding dependence exposes research revenue, prestige, and recruiting to grant volatility.
  • Commercial adoption of ADAMTS13 therapies can outpace BIDMC's discovery-driven narrative.

What makes Beth Israel Deaconess Medical Center unique

  • Harvard Medical School teaching hospital with deep research and education integration.
  • Beth Israel Lahey Health scale expands access across academic, community, and specialty care.
  • OpenNotes-style transparency strengthens patient engagement and care coordination.

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Benefits

Paid Vacation

Tuition Reimbursement

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
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FAMU professor named Fulbright U.S. Scholar, will research AI in psychology at Czech University. June 18, 2026 By Heather Johnson TALLAHASSEE, Fla. - Florida A&M University (FAMU) psychology professor Huijun Li, Ph.D., has been named a 2026-2027 Fulbright U.S. Scholar, one of the most competitive and prestigious academic exchange designations in the United States. The Fulbright U.S. Scholar Program is administered by the U.S. Department of State's Bureau of Educational and Cultural Affairs. The program sends American faculty, researchers and professionals abroad each year to lecture and conduct research at host institutions in more than 130 countries. Li received the award in April, and she will travel to the Czech Republic in January 2027 for a seven-month appointment at Palacky University (UP), where she will conduct research and teach on the integration of artificial intelligence (AI) into psychological education and research. "I was very excited, and it's unbelievable because I know it is very competitive," Li said. "I'm looking forward to the cultural exchange, and I will be happy to share what I will learn with my students and colleagues." The project will center on an AI-powered app that includes mindfulness exercises and activities designed to help users recognize and constructively manage stress. Li said the timing aligns with the Czech Republic's national strategic plan, which calls for using AI to improve quality of life through 2030. "I really caught that point that this country is prioritizing AI in improving people's lives," she said. Li is a professor for FAMU's College of Social Sciences, Arts and Humanities (CSSAH) Department of Psychology and assistant director of the University's Center for Ethnic Psychological Research and Application. Her research focuses on youth mental health disparities within underserved populations, including mobile health technology, beliefs about the causes of mental illness, stigma, and barriers to care Since joining FAMU, she has secured more than $7 million in federal and foundation research grants and has authored or co-authored more than 50 peer-reviewed publications, books, book chapters and translated works. Li said the breadth of her output reflects the strength of her collaborative networks. "It's not only me doing all of these things," she said. "There are different research teams who work together, and we have become very productive." Her scholarship includes editing the 2019 volume "Handbook of Attenuated Psychosis Syndromes Across Cultures: International Perspectives on Early Identification and Intervention," published by Springer. The book draws on research from clinical programs across multiple countries to advance early identification and intervention for youth at risk for psychotic disorders. Her most recent funding award, a $399,971 grant from the National Science Foundation (NSF), launched in September 2025 and supports Boldly RISE, a student retention and wellness initiative at FAMU. The three-year project examines how social connectedness and behavioral health shape academic outcomes for first-year college students and is designed to inform retention strategies at institutions nationwide. Before joining FAMU, Li served as director of multicultural research at Beth Israel Deaconess Medical Center, a teaching hospital of Harvard Medical School. Li earned a doctorate in school psychology from the University of Arizona in 2003. She also holds an undergraduate degree in English and a graduate degree in applied linguistics, both earned in China. She served on the editorial boards of the Asian Journal of Psychiatry and Psychology in the Schools. Li was named FAMU's Emerging Researcher of the Year in 2014 and Distinguished Researcher in the non-STEM category in 2024.

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