Full-Time
Field Support Representative
Posted on 4/29/2025
Saronic
501-1,000 employees
Develops autonomous surface vessels for military
No salary listed
Virginia Beach, VA, USA
In Person
Frequent travel to partner and customer sites; occasional weekend/after-hours work may be required.
 Hardware Engineering (1) |
|---|
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science, or a related field. Advanced degree preferred
- Minimum of 3 years of experience in a field support or customer-facing technical role, preferably with complex hardware or software systems
- Strong technical knowledge of autonomous systems, robotics, or marine vessels, including their integration, operation, and troubleshooting
- Excellent problem-solving and analytical skills, with a track record of diagnosing and resolving complex technical issues in real-world environments
- Strong communication and interpersonal skills, with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders
- Customer-oriented mindset with a passion for delivering exceptional support and building long-term relationships with partners and customers
- Willingness to travel frequently to partner and customer locations, both domestically and internationally, as required
- Familiarity with remote support tools and troubleshooting methodologies
- Valid driver's license and willingness to operate company vehicles or rental cars as needed
- This role may require flexibility to work during weekends or outside standard business hours to meet project deadlines, respond to urgent needs, or support essential business operations
- On-Site Technical Support: Provide on-site technical support and assistance to partners and customers during product integration, installation, commissioning, and ongoing operations. Troubleshoot and resolve complex technical issues related to our autonomous surface vessels, systems, and software
- System Integration: Collaborate with partners and customers to integrate our autonomous surface vessels into their existing systems and infrastructure. Ensure seamless interoperability and compatibility between our products and their operational environment. Support system-level testing and validation activities
- Customer Training and Documentation: Conduct training sessions and workshops to educate partners and customers on the operation, maintenance, and troubleshooting of our products. Develop training materials, user guides, and technical documentation to facilitate knowledge transfer and best practices
- Remote Support and Troubleshooting: Provide remote technical support to partners and customers, leveraging communication tools and remote access capabilities. Diagnose and troubleshoot issues, guide users through problem resolution, and escalate complex issues to the appropriate teams for further investigation
- Field Testing and Validation: Participate in field testing and validation activities at partner and customer locations. Collect data, assess performance, and provide feedback to the engineering and design teams. Collaborate with cross-functional teams to address any identified issues and implement necessary improvements
- Customer Relationship Management: Build strong relationships with partners and customers by delivering exceptional technical support and fostering effective communication. Understand their needs, gather feedback, and advocate for their requirements internally. Act as a technical liaison between partners/customers and Saronic internal teams
- Continuous Improvement: Identify opportunities for process improvements and product enhancements based on customer feedback and on-site experiences. Collaborate with internal teams to implement changes and contribute to the ongoing improvement of our products and services
- Travel Management: Coordinate travel logistics and scheduling for on-site visits. Ensure timely and efficient travel arrangements, including transportation, accommodation, and necessary equipment
Autonomous Surface Vessels (ASVs) from Saronic Technologies support naval and maritime operations. The vessels use adaptive path planning, passive sensors, edge computing, and resilient multichannel communications to identify, track targets, and coordinate manned and unmanned vessels in contested waters. The ships run onboard algorithms and can be customized and integrated to fit specific missions and CONOPs. The goal is to improve situational awareness, extend operational reach, and increase survivability in maritime engagements.
Company Size
501-1,000
Company Stage
Series D
Total Funding
$2.6B
Headquarters
Austin, Texas
Founded
2022
Simplify's Take
What believers are saying
- Navy $392M OTA with $197M awarded in July 2025 validates production readiness through mid-2031.
- Mirage and Cipher expand addressable market with 2,000+ and 3,000+ nautical mile ranges respectively.
- Series D $1.75B funding at $9.25B valuation accelerates Port Alpha shipyard for WWII-scale production.
What critics are saying
- Anduril and Leidos compete directly with cheaper autonomous swarm vessels for Navy Replicator contracts.
- Navy budget constraints risk delaying $392M OTA deliveries beyond 2031 completion date.
- DIU prototype OTA expiration September 2025 threatens follow-on Navy contracts if performance gaps emerge.
What makes Saronic unique
- Vertically integrated hardware, software, and autonomy stack developed in-house for seamless integration.
- Modular product line from 6' Spyglass to 180' Marauder enables scalable deployment across missions.
- Open, modular software architecture enables rapid sensor and payload integration without core reengineering.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Paid Sick Leave
Parental Leave
401(k) Retirement Plan
Stock Options
Life Insurance
Disability Insurance
Growth & Insights and Company News
6 month growth
↓ -6%1 year growth
↑ 0%2 year growth
↑ 0%Saronic Technologies, surface vehicles integrating cutting-edge hardware, software, and artificial intelligence into a single, scalable, fully integrated platform to enhance maritime security and domain awareness. Here you'll find information about their funding, investors and team.
Saronic Technologies has raised $1.75 billion in a Series D round led by Kleiner Perkins, valuing the Austin-based company at $9.25 billion. The autonomous maritime systems startup will use the funding to scale production of autonomous vessels for defence and commercial applications. New investors include Advent International, Bessemer Venture Partners, DFJ Growth and BAM Elevate, alongside existing backers 8VC, Caffeinated Capital and Andreessen Horowitz. Saronic is expanding its shipbuilding facilities in Louisiana and Texas whilst developing Port Alpha, a next-generation shipyard. The company aims to restore US shipbuilding capacity through autonomy-first design and modern manufacturing infrastructure. CEO Dino Mavrookas said Saronic is scaling production at a pace not seen since World War II, producing autonomous vessels to maintain maritime superiority for the US and its allies.
The US Navy has awarded Austin-based Saronic a $392 million production contract for its Corsair autonomous surface vessels, with nearly $200 million allocated immediately. The deal was announced at the Reagan National Defence Forum, where Navy Secretary John Phelan noted the programme moved from prototype to production in under a year. Corsair is a 24-foot modular autonomous vessel capable of carrying 1,000 pounds over 1,000 nautical miles at speeds exceeding 35 knots. It's designed for blue-water operations including surveillance, reconnaissance and potential offensive applications. Last week, Saronic announced a $300 million expansion of its Louisiana shipyard, adding over 300,000 square feet of production space and creating approximately 1,500 jobs. The contract reflects the Navy's push to adopt commercially derived technologies faster.
Saronic has acquired Gulf Craft, a Louisiana-based shipbuilder, to boost its autonomous shipbuilding capabilities. This acquisition provides Saronic with a strategically located shipyard on the Gulf Coast, which will be used as the prototyping and production hub for its medium unmanned surface vessel (MUSV) fleet. The first project is the 150-foot Autonomous Surface Vessel (ASV) named Marauder.
Saronic, a US defense startup, secured a $600 million Series C investment, raising its valuation to $4 billion, a fourfold increase. Led by investor Elad Gil, the round included General Catalyst, Andreessen Horowitz, 8VC, and Caffeinated Capital. Saronic plans to use the funds to build the 'Port Alpha' autonomous ship production facility. The company has developed three 24-foot autonomous vessels and aims to construct larger unmanned ships. Saronic's total funding now stands at $850 million.