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Director of Customer Success
Posted on 12/21/2022
INACTIVE
Locations
Texas, USA • Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Sales
Communications
Requirements
  • 7-10 years of strategic business development/direct sales experience in Health/Tech
  • Minimum of 5 years of team management experience
  • Demonstrated experience selling to VP and C-level health plan leaders
  • Healthcare industry domain expertise, including robust knowledge of at least one of the following: value-based care, electronic medical records, quality programs, health information management, and/or insurance markets (Commercial, Medicare and/or Medicaid)
  • Competitive, goal oriented with the ability to think strategically and operate within a fast-pace growing business
  • Enthusiastic and creative leader with the ability to inspire others
  • Strategic, consultative thinker able to focus on innovative, measurable solutions
  • Experience establishing, tracking and reporting customer metrics across the organization
  • Superior communication skills with small and large audiences
  • Competitive, goal oriented with the ability to think strategically and operate in a scaling business
  • Understanding of the current national, regional and local emerging market trends, the regulatory environment, and the impact to the Healthcare industry, and to prospects and customers
  • Persuasive communication style with an ability to communicate clearly and effectively via phone, internet, and in person
  • Ability and willingness to travel up to 50%
  • Bachelor's degree in related field of study, required
Responsibilities
  • Drive retention and growth of all customers by gaining access across all levels of the organization, utilizing a consultative/solution selling approach to identify business needs, develop custom solutions and measure outcomes
  • Develop and maintain executive relationships across the customer base
  • Track and report metrics related to customer experience including renewal, expansion, turnover and overall customer health
  • Manage customer success activities related to onboarding, training, customer success management, renewals, cross-sell/up-sell and advocacy
  • Maintain a cadence of communicating with customers reviewing their data
  • Represent the voice of the customer to inform our sales process and product roadmap
  • Optimize the customer lifecycle, identify opportunities for continuous improvement and learn from best practices within the industry
  • Manage and coach the team to drive the upsell process including customer communications, presentations, RFP submissions, client negotiations and signing the deal
  • Collaborate with internal teams and leadership to ensure customer growth goals are consistently achieved
Moxe Health

51-200 employees

Healthcare data exchange software
Company Overview
Moxe Health is on a mission to slash billions from healthcare costs. Working with EHRs, health systems, and payers, Moxe improves collaboration by digitizing release of information and enabling bi-directional data exchange.
Benefits
  • Health, dental, and vision insurance
  • Professional development
  • Commuter benefits program
  • Time off
  • Team building events
Company Core Values
  • Integrity
  • Transparency
  • Persistence
  • Collaboration