Continuous Improvement Manager

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Job Summary

The Operational Excellence Manager/Continuous Improvement Manager is responsible for driving continuous improvement initiatives across the organisation to enhance operational efficiency, quality, productivity, and customer satisfaction.

The role focuses on process optimisation, waste reduction, and performance improvement using methodologies such as Lean, Six Sigma, and data-driven problem solving.

Key Responsibilities

1. Continuous Improvement

• Lead and implement continuous improvement initiatives across departments.
• Identify process inefficiencies and develop solutions to improve performance.
• Facilitate Lean / Six Sigma projects to reduce waste and improve quality.

2. Process Optimisation

• Map and analyse business processes to identify improvement opportunities.
• Standardise processes and develop best practice operating procedures.
• Implement automation and digital tools where possible.

3. Performance Management

• Define and track KPIs (Key Performance Indicators) related to operational efficiency.
• Analyse operational data to identify trends and improvement opportunities.
• Provide regular reports on operational performance

4. Change Management

• Support organizational change initiatives related to process improvements.
• Train and coach teams on Lean, Six Sigma, and continuous improvement methodologies.
• Foster a culture of operational excellence across the organisation.

5. Cross-Functional Collaboration

• Work with operations, finance, supply chain, IT, and other teams to implement improvements.
• Facilitate workshops and problem-solving sessions.

Required Qualifications

• Bachelor’s degree in Business, Engineering, Operations Management, or related field.
• 5+ years experience in operations, process improvement, or operational excellence.
• Experience with Lean, Six Sigma, Kaizen, or continuous improvement frameworks.

Preferred Qualifications

• Lean Six Sigma Green Belt or Black Belt certification
• Experience with process mapping tools (Visio, Minitab, etc.)
• Knowledge of data analytics and process automation tools

Key Skills

• Process improvement
• Data analysis and problem solving
• Stakeholder management
• Change management
• Project management
• Strong communication and leadership skills

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

Ready to apply?

Take the next step in your career, apply now and explore the opportunities we have to offer.