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Sr. Manager, Renewal Management (Enterprise)
Posted on 4/1/2022
Experience Level
Desired Skills
  • BA/BS degree or equivalent in relevant account management and leadership experience
  • 8+ years of Renewal Management or Sales background with specific experience in selling software in a similar SaaS based company
  • 2+ years experience managing teams
  • Grow DocuSign revenue within the assigned accounts
  • Daily management of the Renewal Management team located across the country
  • Ensure monitoring of customer usage and adoption, and make course corrections as needed
  • Manage renewal of customer subscriptions, on-time and with favorable terms and conditions
  • Develop and execute upgrade and renewal process and strategies as well as ensures compliance to internal data management and reporting including use of Salesforce.com
  • Assess sales activities and forecasts to determine progress and required improvements
  • Recommends and implements improvements to achieve sales goals
  • Coach team to develop their sales skills including vertical market management, forecasting, prospecting within account base, negotiations, and other necessary skills; while maintaining individual accountability to goals
  • Maintain and protect DocuSign core values by hiring culturally aligned team members and leading by example
  • Provide value in complex negotiations and the closing of new business, including appropriate use of Senior Sales and Account Executives to maximize results
  • Work with each RM to develop and implement territory-wide business and sales plans to achieve quota
  • Ensure the team effectively leverages sales tools and systems consistently and in alignment with Rules of Engagement
  • Communicate and prioritize product and business needs from the field to appropriate corporate departments
  • Identify and support opportunities for the training and professional development of department personnel
  • Provide the team an effective executive escalation point to drive customer satisfaction and growth
  • Operate well in a fast paced, dynamic environment without requiring significant supervision
Desired Qualifications
  • 10+ years of Renewal Management or Sales background with specific experience in selling software in a similar SaaS based company
  • 5+ years experience managing teams
  • Demonstrated ability to consistently generate revenue and exceed quota by managing process for identifying, qualifying, and closing new business within the assigned install base
  • Demonstrated ability to develop and maintain effective business, sales, and territory market plans
  • Demonstrated ability to successfully negotiate and close complex contracts
  • Demonstrated ability to successfully resolve situations that are broadly defined, complex, diverse, and occasionally, unprecedented
  • Excellent communication and presentation skills, both verbal and written
  • Demonstrated ability to identify new, creative ways to drive more businesses to purchase and utilize DocuSign's diverse solution suite

1,001-5,000 employees

Platform for electronic signatures & agreements
Company mission
DocuSign is on a mission to accelerate business and simplify life for companies and people around the world. The company provides an e-signature technology that helps organizations connect and automate how they prepare, sign, act on, and manage agreements.
  • Health benefits: Medical, dental, and vision
  • Life and disability benefits
  • Savings: Pre-tax parking plans, Health Savings Accounts, Health Care FSA, Dependent Care FSA
  • Wealth Generation: 401(k) or other retirement plans, Employee Stock Purchase Plan, Restricted Stock Units, Sales Commissions, Company Incentive Plan (CIP)