Full-Time
Senior Analyst 3 Infrastructure Services
Infrastructure Services
Posted on 9/19/2025
DXC Technology
10,001+ employees
Global IT services for enterprise modernization
No salary listed
Bengaluru, Karnataka, India
In Person
 DevOps & Infrastructure (2) |
|---|
| , |
- Experience with enterprise printing solutions.
- Windows Server management, print server configuration and maintenance.
- Understanding of printing protocols, port configuration, and connectivity troubleshooting.
- Experience with print queue management, UPD driver customization & deployment.
- Knowledge of PKI, SSL/TLS certificates, and security protocols.
- Experience with cloud-based printing solutions and hybrid environments.
- Install, configure, maintain, and repair a wide range of network printers, copiers, multifunction devices (MFDs), DesignJet/Plotters and Barcode Printers.
- Manage print servers and implement secure print queue deployments using Group Policy or enterprise tools.
- Monitor and manage print traffic, quotas, and usage analytics using tools such as PaperCut, uniFLOW, or equivalent.
- Provide tier 2/3 support for print-related incidents and service requests; escalate complex issues to vendors or senior teams.
- Collaborate with IT, facilities, and vendors for new installations, upgrades, and hardware refresh cycles.
- Implement and support secure printing features (e.g., user authentication, pull printing).
- Maintain printer firmware updates, driver repositories, and device security configurations.
- Analyze print-related problems and proactively identify optimization or cost-saving opportunities.
- Support mobile and remote printing solutions for hybrid users.
- Manage and maintain print services, troubleshooting print management solutions including PrinterLogic, Equitrac, Ricoh Streamline, YSoft SafeQ, Canon uniFLOW., LRS-VPSX, Euroform -Jetadvise, HP Service manager, HP Web Jetadmin.
- Configure and manage Windows, Linux, UNIX, IBM z/OS, SAP, AS400 Print services in conjunction with print management software.
- Strong understanding of printer accessories like Card readers, Bardimm, IPDS, Finishing Modules & Fax and customizing UPD drivers to configure these accessories.
- Strong knowledge and understanding on vulnerability remediation on the print application & hosting servers.
- Collaborate with vendors and third-party providers for support escalation and solution implementation.
- Perform print server administration, including installation, configuration, updates, and security management.
- Develop and maintain documentation on print environment architecture, standard operating procedures, and troubleshooting guides.
- Analyze print environment performance, recommend improvements, and assist in the deployment of new print solutions.
- Stay current with emerging print technologies and industry best practices.
- Resolving critical issues: Level 3 support professionals handle the most complex and critical technical issues leading to P1 & P2 incidents, including those that have been escalated from Level 2 support.
- Providing expert guidance: They offer expert guidance and support to Level 1 and Level 2 support staff, helping them to resolve issues more effectively.
- Developing and implementing solutions: Level 3 support professionals develop and implement solutions to complex technical problems, often working closely with development and engineering teams.
- Creating and maintaining documentation: They create and maintain detailed documentation of solutions to complex problems, contributing to the organization's knowledge base.
- Leading technical projects: Level 3 support professionals often lead technical projects, such as system upgrades and migrations, ensuring they are completed successfully.
- Print hardware certification: Follow the print roadmap provided by the supplier and perform testing on the devices that are expected to supersede the current models on the customer environment. Perform firmware testing and upgradation.
- Support internal, external, customer audits and provide necessary documentation and evidence as required.
- Prepare & Maintain security configuration template for network connected printers.
- Bachelor’s degree in information technology, Computer Science, or related field
- Proven experience in managing enterprise print environments (minimum 3–5 years).
- Strong knowledge of print technologies from vendors like HP, Xerox, Canon, Ricoh, or Lexmark.
- Familiarity with Windows Print Server, Active Directory, DNS, DDNS, DHCP and Group Policy Objects (GPO).
- Understanding of network protocols: TCP/IP, SNMP, IPP, LPD/LPR
- Experience with print management software (e.g., PaperCut MF, uniFLOW, Equitrac).
- Troubleshooting skills in both hardware and print-related software issues.
- ITIL Foundation certification or equivalent
- Familiarity with print environment automation and scripting.
- Certifications related to print technologies or Microsoft Windows Server.
- Knowledge of cloud print services and integration.
DXC Technology provides IT services to large enterprises, helping them manage and modernize mission-critical systems. It offers consulting, system integration, and managed services that are typically delivered under long-term contracts. The core offering is the Enterprise Technology Stack, which modernizes IT infrastructure, optimizes data architectures, and ensures security and scalability across public, private, and hybrid cloud environments. By applying this stack, DXC helps clients run reliable and scalable IT operations while migrating workloads to the cloud and strengthening data governance. The company differentiates itself with a global reach, a large Fortune 500 client base, and a track record of long-term partnerships, coupled with commitments to sustainability and corporate responsibility. The goal is to be a trusted partner that enables enterprises to operate, secure, and evolve their IT environments efficiently and effectively.
Company Size
10,001+
Company Stage
IPO
Headquarters
McLean, Virginia
Founded
2017
Simplify's Take
What believers are saying
- 10,000+ Amazon-certified professionals enable high-margin AI consulting revenue scaling.
- Hogan-Euronet integration creates cross-sell opportunities in fintech and banking sectors.
- Debt refinancing at 4.25% extends maturity profile, funding AI-native revenue streams.
What critics are saying
- Organic revenue declined 6.9% annually over five years; Q1 2026 guidance misses estimates.
- All three business segments declining; USPS contract losses to Palantir and IBM.
- €650M notes at 4.25% raise annual interest costs by ~€24M, straining cash flows.
What makes DXC Technology unique
- Enterprise-scale AI operationalization with 115,000 employees using Amazon Quick platform.
- AMBER automotive platform reduces development time 50% and costs 30%.
- Agentic Security Operations Center partnership with 7AI addresses emerging cybersecurity demand.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
Paid Holidays
Paid Vacation
Flexible Work Hours
Company News
DXC deploys Amazon Quick across entire workforce. By Dylan Bushell-Embling Wednesday, 11 February, 2026 IT services and consulting company DXC Technology has completed an enterprise-wide deployment of agentic AI-powered digital workspace Amazon Quick. The platform has been deployed across DXC's global workforce of 115,000 employees operating across 70 countries, making it one of the largest enterprise rollouts of the solution to date. DXC plans to use the platform to improve the way its employees collaborate, access information and deliver work across a highly distributed enterprise. As part of the rollout, the company has introduced an AI advisor agent designed to provide employees with a single access point for AI-related knowledge and tools, which is now being used by more than 40,000 engineers. In addition to deploying the platform internally, DXC has launched a dedicated Amazon Quick Practice aimed at helping enterprises deploy AI more quickly and efficiently. The practice consists of more than 10,000 Amazon-certified professionals, including over 1000 trained and certified across Amazon AI specialisations. Cross-functional teams of AI architects, automation designers and adoption leads will work with customers to identify high-impact use cases and rapidly deploy AI capabilities. The practice is designed to scale with enterprise needs and support co-investment with Amazon in targeted industry solutions for sectors such as financial services, insurance and manufacturing. DXC Chief Digital Innovation Officer Russell Jukes said deploying Amazon Quick internally gave the company the opportunity to pressure-test the solution at enterprise scale. "We've seen firsthand how AI, when connected to the way people work and the processes they rely on, can reduce friction, improve decision-making, and help teams operate more effectively with the right guardrails in place," he said. "That experience now directly informs how we help our customers move beyond pilots and activate AI across their enterprises." DXC President of Consulting and Engineering Services Ramnath Venkataraman added that the collaboration with Amazon on the consulting practice represents "a launch pad for AI-powered enterprise transformation, with a focus on making AI practical, scalable and embedded into day-to-day operations, not just another tool sitting on the sidelines". Image credit: iStock.com/MF3d Cybersecurity company Sophos has acquired UK-based Arco Cyber to augment its Sophos CISO... Logicalis Australia's new TAS unit will provide consulting-led services aimed at helping... Snowflake and OpenAI have agreed to collaborate to provide advanced AI model capabilities for...
DXC Technology reported third-quarter revenue of $3.2 billion, declining 4.3% year-over-year, though adjusted EBIT margin of 8.2% and non-GAAP earnings per share of $0.96 both exceeded guidance. The company generated $266 million in free cash flow for the quarter and $603 million year-to-date. The IT services firm reduced total debt by $465 million to approximately $3.6 billion whilst increasing its cash balance by over $500 million to $1.7 billion. DXC repurchased $190 million in shares year-to-date. However, performance declined across all three business segments, with US markets particularly weak. The company expects fourth-quarter organic revenue to decline 4% to 5%. DXC is pursuing a dual-track strategy focusing on stabilising heritage businesses whilst building AI-native revenue streams, with full-year free cash flow guidance of approximately $650 million.
DXC Technology met Wall Street's revenue expectations in Q4 2025, reporting $3.19 billion in sales, flat year on year. However, its Q1 2026 revenue guidance of $3.18 billion came in 1% below analyst estimates. The IT services provider delivered a non-GAAP profit of $0.96 per share, beating consensus estimates by 16.2%. Adjusted EBITDA reached $477 million with a 14.9% margin. Management raised full-year adjusted EPS guidance to $3.15 at the midpoint. Despite solid profit margins and strong free cash flow generation, DXC's organic revenue fell 4.3% year on year. The company, formed from the 2017 merger of Computer Sciences Corporation and HP Enterprise's services business, continues facing demand challenges with revenue declining 6.9% annually over five years.
DXC Technology and Euronet Worldwide have announced a global partnership to integrate DXC's Hogan core banking platform with Euronet's Ren payments platform. The integration aims to streamline issuing, revolving credit and payments operations for banks and fintech companies. The partnership connects an established core banking system with a modern payments engine, potentially simplifying product launches and back-office processes for financial institutions. However, analysts suggest the deal is unlikely to significantly impact Euronet's near-term performance unless it scales beyond Hogan's existing customer base. Euronet faces structural challenges including questions around European ATM operations, remittance volumes and payments competition. Recent analyst downgrades and concerns about valuation have prompted investors to reassess the company's prospects, with fair value estimates ranging between $85 and $106.63 per share.
Several stocks fell following escalating geopolitical tensions between the US and European Union, centred on Greenland, which sparked fears of a renewed trade war. The VIX jumped to a fresh eight-week high as investors adopted a risk-off approach. WEBTOON declined 1.8%, Pitney Bowes dropped 3.3%, IBM fell 3.2%, DXC decreased 1.8%, and First Advantage slumped 4%. Mega-cap technology stocks with significant international operations were particularly affected as potential trade disruptions threaten global business models and supply chains. First Advantage's shares have shown high volatility over the past year with 16 moves exceeding 5%. Three months ago, the stock gained 9.8% after beating third-quarter revenue expectations with $409.2 million and raising full-year 2025 guidance.