Catering / Special Events Supervisor

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

THE ROLE

The Catering / Special Events Supervisor is responsible for oversees the planning, setup, execution, and breakdown of banquets, catered events, and special functions in an effort to provide guest with a top-notch experience and unparalleled service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist with the planning, organizing, and execution of all functions
• Coordinate the movement of equipment beverages for all events
• Greet the event coordinator and respond to all requests
• Responsible for the inventory of equipment, small wares, disposables, and beverages
• Oversee general cleaning tasks using standard products as assigned in accordance with health and safety standards
• Attend all mandatory meetings
• Perform other duties as assigned by leadership

SUPERVISORY RESPONSIBILITIES

• Lead roll call(s) prior to events to inform staff about event particulars and expectations
• Supervise Food and Beverage service and event room set-up and clean up
• Supervise house-persons and the stewarding team during the set-up and break-down of events
• Consistently liaise with Facilities, Catering, and Culinary for any last-minute changes
• Supervise general cleaning tasks in accordance with health and safety standards
• Report all safety incidents (injuries and illnesses) into the company’s risk management system (Origami Risk) on the same day that the safety incident has been reported to you, or that you have witnessed

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions:

EDUCATION AND/OR EXPERIENCE

• Must be at least 18 years old
• Must have a high school diploma or its equivalent – some college preferred
• Must hold active ServSafe Food Handler certification
• Minimum of two (2) years’ experience as a server in a fast-paced, upscale food and beverage establishment

SKILLS AND ABILITIES

• Ability to strictly adhere to, and enforce, company uniform standards, including the ability to maintain personal hygiene and a well-groomed appearance, in accordance with policy, at all times
• Mastery of and fluency in the English language – a must
  • Excellent verbal and written communication skills
  • Ability to effectively listen and take direction/instruction
  • Ability to effectively communicate with team members and guests
• Conversant in multiple languages – a plus
• Skilled in Microsoft Office Suite of applications (i.e., Excel; PowerPoint; Word)
• Must have a working email that is checked frequently for changes/updates to shifts as well as other company-related information
• Must be naturally personable, friendly, and welcoming
• Must possess strong organizational skills with the ability to make quick and accurate decisions
• Must possess basic knowledge of food and beverage preparations
• Must possess excellent knowledge of service standards, guest relations, and etiquette as well as knowledge of the appropriate table settings, service ware, and menu items
• Must possess the highest level of demonstrable professionalism and customer service
• Ability to perform calmly under pressure for extensive periods of time while maintaining absolute professionalism
• Ability to work extended hours and flexible shifts including mornings, nights, weekends and holidays
• Ability to remember, recite, and promote the variety of menu items
• A natural willingness and drive to exceed the guest expectations
• Ability to lead, with the support of banquet/special event leadership, a team during set up and execution of service
• Ability to follow and encourage the team to follow all safety policies and procedures, including but not limited to looking for and reporting all unsafe work conditions
• Sufficient mobility to perform assigned tasks, to include constant bending, pulling, pushing, and reaching for extended periods of time
• Ability to lift items weighing up to 50 pounds on a continuous basis

COMPENSATION

$33.00/hour + 401(k) plan.

WORKING CONDITIONS

Location: On-Site (One World Observatory, New York City)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends | ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.