Engineer 3

Overview

Concentra is recognized as the nation’s leading occupational health care company.

With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees.

The Engineer III, Systems - Server & Virtualization Specialist is responsible for designing, implementing, and managing robust VMware virtualization infrastructures that support Concentra's IT operations. This role involves optimizing server performance through advanced configuration and monitoring techniques, ensuring high availability of critical systems. Colleagues in this position utilize VMware virtualization technologies to create scalable environments that maximize resource utilization while minimizing costs. Responsible for troubleshooting complex issues related to server performance and virtualization platforms and providing solutions that enhance system reliability and efficiency.

Responsibilities

• Provides Technology Support and Service, Develops and Maintains Systems, Applications, and Infrastructure Support.
• Leads\Develops strategies and processes to ensure that stakeholders’ needs are identified andmet, commitments are delivered upon and that stakeholders receive superior quality service.
• Manages\Develops creative solutions to effectively handle difficult incidents, and various techniques to diffuse situations and keep stakeholder’s calm.
• Exhibits extensive knowledge of IT systems, applications, cloud computing and/or networks, and utilizes this knowledge to develop training for other technical supporters.
• Serves as a role model to others for translating complex and technical information, mentoring to junior engineers and operations teams.
• Develops and Maintains Systems, Applications, and Infrastructure.
• Follows IT security best practices, policies, and procedures in support of IT security programs.
• Analyzes user requirements, develops, and implements functional specifications and configurations for complex systems, and ensures requirements are met.
• Champions best practices within functional area to enhance IT solutions and improve processes and results.
• Champions recommendations and improvements to system and process performance and functionality.
• Monitors and manages overall system and recommends solutions to hardware or software problems and issues.
• Maintains IT systems and performs regular proactive maintenance and system updates.
• Participates in the planning and execution of platform upgrades, patches, and lifecycle management.
• Maintains system documentation, SOPs (Standard Operating Procedures), and architectural diagrams.
• Participates in on-call rotation and support incident/problem resolution.Collaborates with other IT infrastructure teams on cross-functional projects and service delivery improvements

Qualifications

• Education Level: Bachelor’s Degree ; Major: Computer Science, Information Technolog
• VMware VCP, VCAP or VCIX Certification preferred
• Experience in lieu of required education is acceptable
• Customarily has at least 10 years of experience that includes: Systems engineering with a focus on VMware technologies, knowledge of server OS (Windows/Linux), and data disaster recovery strategies.
• Advanced hands-on experience managing large enterprise VMware vSphere environments based on: vCenter Server, ESXi, vSAN, and associated components.
• Familiarity with NSX (policy-based networking, basic troubleshooting).
• High-Level experience with administering and handling hardware issues such as on Dell VxRail and Cisco UCS infrastructures.
• Exposure to VMware Aria Suite (vAria Operations, Automation, Automation Config (SaltStack) etc.) or similar automation platforms/tools.
• Performing virtual server administration in a large (500+) server environment.
• Performing virtual server OS/software installation, configuration, and troubleshooting (MS Windows Server 2019/2022/2025, and Linux-Based VMs/Appliances).
• Strong understanding of enterprise storage, networking, and data center operations.
• General understanding of Active Directory and Group Policy administration.
• Experience with scripting (PowerShell/PowerCLI, Python, or similar).
• Experience with VMC on AWS (VMware Cloud) is a bonus, not a requirement.
• Knowledge of other hypervisors (e.g., Hyper-V, KVM, Nutanix) is preferred but not required.
• Experience with VMware Tanzu Platform is nice to have.

Job-Related Skills/Competencies

• Ability to effectively multi-task and adapt to changing business priorities.
• Excellent attention to detail.
• Willingness to learn new technologies.
• Superior analytical and problem-solving skills.
• Ability to identify patterns and logical relationships.
• Excellent time management and organizational skills are required.
• Proven drive towards continuous improvement.
• Strong interpersonal and communication skills a must; ability to read, write, and speak in a professional manner.
• Capable of clearly and accurately describe a design, implementation, configuration, or error when documenting or communicating.
• Superior customer service skills.
• Must possess a personal sense of urgency.
• Requires superior teamwork skills.