Full-Time
Operations Manager
Willow Health
Subscription-based GLP-1 weight loss clinic
No salary listed
Remote in Canada
Remote
Must work core hours in the Eastern (ET) zone.
 Business & Strategy (1) |
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- Seven or more years of experience in operations, including internal or business operations at a company of roughly 100 to 300 people, ideally through a period of professionalization.
- Experience managing and developing direct reports.
- Demonstrated success leading full-cycle cross-functional initiatives and building organization-wide programs end to end, from identifying gaps and gaining stakeholder buy-in through adoption.
- Ability to own a software-as-a-service stack, design processes that teams will follow, and use automation and artificial intelligence tools to reduce administrative work.
- Proven ability to create standard operating procedures, playbooks, and organizational documentation.
- Strong analytical and problem-solving capabilities.
- Experience working with a distributed team across multiple countries and time zones.
- Ability to work independently and carry complex projects end to end without close guidance in a dynamic environment.
- Availability during the Eastern time zone.
- Lead cross-functional operational projects from concept through implementation, owning project plans, timelines, milestones, success metrics, and stakeholder alignment with minimal oversight.
- Design, document, and implement scalable operational processes, including standard operating procedures, workflows, internal playbooks, and standardized processes across departments.
- Build and maintain ClickUp workflows, automations, and project templates, and identify opportunities to automate manual work.
- Develop dashboards, reporting, and operational metrics that provide leadership visibility into key initiatives.
- Serve as an operational partner to leaders across Clinical Operations, Compliance, Marketing, Customer Experience, Retail Operations, Human Resources, Finance, and Product.
- Own operational documentation and knowledge management, including implementation guides, process maps, and training documentation that support onboarding and scale.
- Support strategic initiatives including vendor onboarding, executive summaries and project updates, action-item tracking, and high-priority operational needs as the business evolves.
Willow Health provides weight management through prescription GLP-1 medications (Semaglutide and Tirzepatide) delivered via a monthly subscription. Treatments include monthly medication, free FedEx 2-Day shipping, unlimited doctor messaging, free follow-ups, and injection supplies, with board-certified doctors offering personalized care. It differentiates itself by offering transparent pricing, no restrictive enrollment steps, and an all-in-one telemedicine and logistics experience focused on affordability and support. Its goal is to help people achieve sustainable weight loss by making medical treatment convenient, supervised, and accessible.
Company Size
N/A
Company Stage
N/A
Total Funding
$300K
Headquarters
Bogotá, Colombia
Founded
2014
Simplify's Take
What believers are saying
- The February 3, 2026 Lilly dismissal removed one major legal overhang and preserved sales momentum.
- Willow's $299 semaglutide and $399 tirzepatide pricing undercut branded GLP-1 alternatives.
- Demand stays strong because Willow offers fast access, shipping, and unlimited doctor messaging.
What critics are saying
- Novo Nordisk forced Willow to drop challenged claims on July 24, 2026, signaling advertising fragility.
- Eli Lilly sued Willow over compounded GLP-1 marketing; even dismissed cases drain management and legal budgets.
- A tighter FDA compounding regime or state enforcement against compounded semaglutide could collapse Willow's model.
What makes Willow Health unique
- Willow sells compounded semaglutide and tirzepatide with monthly telehealth support, not employer insurance workflows.
- By September 2026, Willow advertised needle-free oral tablets for both molecules, widening convenience beyond injectables.
- Its pricing stayed cash-pay and subscription-like, simplifying purchase decisions for weight-loss shoppers.
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Benefits
Flexible Work Hours
Remote Work Options
Company News
Eli Lilly sued Willow Health Services Inc., based in Austin, over allegations of unfair competition, false advertising and deceptive business practices.