Service Engineer

Salary Range: 85000 to 115000 (Currency: AUD) (Pay period: per-year-salary)

Work-life and Culture

• Work-Life Flexibility: Opportunities to work remotely, with 20 days of paid time off annually (accrued) and 10 days of sick leave annually (accrued).
• Comprehensive Compensation: Competitive salary, performance bonuses, and equity stakes.
• Culture of Growth: A collaborative environment with mentorship and opportunities for career advancement.
• Inclusive Community: Global affinity groups, supportive policies, and a commitment to diversity, equity, and inclusion.
• Passionate team: We are mission-driven and believe in collaboration, mutual respect and trust. 


We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!

What You'll Do

• At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:
Customer and Service Leadership (50%)
• Build trust with customers by delivering clear, empathetic communication over phone and email.
• Provide mentorship and guidance to teammates to elevate the team’s technical and service capabilities.
• Take ownership of service tickets in HubSpot and Airtable, ensuring accurate, timely resolutions.
• Collaborate with field service partners to meet resolution timelines and maintain exceptional service standards.
• Approve payments to field service partners, manage warranty claims, and oversee system owner payments with accountability.
System Monitoring and Technical Expertise (40%)
• Monitor solar systems, triaging alerts, diagnosing complex performance issues, and recommending creative, effective solutions.
• Serve as a subject matter expert (SME) on one or more solar products, providing advanced technical guidance to customers and technicians.
• Drive resolution of escalated issues through remote technical support, working with field technicians during site visits.
• Apply engineering expertise to analyze recurring system issues and propose long-term, data-driven solutions.
Driving Innovation and Process Improvement (10%)
• Lead efforts to refine and implement scalable Standard Operating Procedures to improve efficiency and scalability.
• Partner with internal and external stakeholders to identify opportunities for innovation, workflow optimization, and operational excellence.
• Contribute to the creation of new training materials and documentation to support team growth and knowledge-sharing.
• Champion a culture of continuous improvement by proposing and implementing impactful changes to how we work.

Who You Are

• You’re a Leader: Able to mentor teammates, provide guidance, and inspire others to achieve excellence.
• You’re Hardworking: Bring a strong work ethic and a passion for renewable energy.
• You’re a Critical Thinker: Use sound judgment to analyze complex issues and develop effective solutions.
• You’re Organized: Skilled at managing multiple priorities while maintaining exceptional attention to detail.
• You’re Resilient: Comfortable in fast-paced, evolving environments where adaptability is key.
• You’re an Effective Communicator: Possess excellent verbal and written communication skills to interact with customers, technicians, and internal teams.
• You’re a Problem-Solver: Proactively resolve issues and approach challenges with creativity and determination.
We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!

Experience You'll Need

• Bachelor’s degree in Engineering (Electrical, Mechanical, or related discipline preferred).
• 2+ years of experience in solar or renewable energy.
• Foundational engineering knowledge of residential solar and battery systems, including their design and operation.
• Professional working proficiency in English.
• Proficiency with G Suite or Microsoft Office.

Experience That’s a Plus

• 5+ years of solar experience, ideally in system design or post-installation O&M.
• 4+ years of customer service experience.
• 2+ years of IT or troubleshooting experience.
• Expertise in two or more solar products.
• Familiarity with CRM tools like HubSpot or Airtable.
• Demonstrated ability to assist in automating processes, thrive in fast-paced environments, or help build new teams.

Work-Life and Culture

• Work-Life Flexibility: Opportunities to work remotely, with 20 days of paid time off annually (accrued) and 10 days of sick leave annually (accrued).
• Comprehensive Compensation: Competitive salary, performance bonuses, and equity stakes.
• Culture of Growth: A collaborative environment with mentorship and opportunities for career advancement.
• Inclusive Community: Affinity groups, supportive policies, and a commitment to diversity, equity, and inclusion.
• Passionate team: We are mission-driven and believe in collaboration, mutual respect and trust. 
For more insight into our culture, check out our posts What Makes an Ethical Company? and Why We’re Proud to Be a Certified B Corp

Grow With Us

• We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
• We’re a fast-growing Series-C company, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.