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Project Manager
Posted on 8/25/2022
Calgary, AB, Canada
Experience Level
Desired Skills
  • Minimum of two years in a technically oriented role
  • 2-5 years in a Project Management role, preferably in a SaaS environment
  • Working knowledge and experience with MS Office (Excel, Word, etc.)
  • Experience with project planning software such as Microsoft Project, Smartsheet etc
  • Experience in creating workflow diagrams using Visio, Lucid chart, etc
  • Experience with internal collaboration tools such as Jira or Confluence, etc
  • Experience working together with cross-functional and/or remote teams to achieve common goals and client outcomes
  • Excellent communication skills, responding to client requests quickly and competently, demonstrating exceptional verbal and written communication skills
  • Strong organizational and time management skills
  • Strong negotiation skills, managing priorities with internal technical teams or with client-side teams to avoid scope-creep, for example
  • The ability to work independently, with little or no supervision, to complete client software configuration and training
  • Detail-oriented multi-tasking working style, managing multiple projects at once while constantly reviewing/updating priorities and paying strict attention to detail
  • Results-oriented, resourceful and proactive attitude, knowing that delivering on promises is the basis of relationship health and longevity
  • Good judgment; understanding that both the “how” and the “why” are part of solution-building and keeping the larger picture in mind when considering the path forward
  • Collaborative approach and team-player mentality, relying on other team members for assistance when needed and knowing when to ask for help. Correspondingly, providing assistance to others when needed
  • Responsible for implementation and overall project delivery of medium and larger client projects for new and existing Benevity clients
  • Collaborate with design and technical resources to scope and deliver projects to maximize client and end user experience
  • Conduct project status meetings and provide regular status reporting to clients, including risk logs for ongoing mitigation
  • Develop Project Charters, Project Plans and Statements of Work to meet client requirements, providing exceptional client and value-added service
  • Own and execute various key project management functions including resource management, internal/client reporting and executive communications
  • As required, conduct key client meetings in person, at client sites such as project kick-off, requirements gathering sessions, status updates, etc
  • Create detailed project transition documentation leading up to client launches, preparing Relationship Management teams to support client-side administrators and end users post-launch
  • Capture client business requirements for any non-standard requests, ensuring early collaboration with any other Benevity teams impacted, such as Product, Client Success, Data Compliance, etc. as required
  • Set clear project expectations and timelines required to deliver the outlined scope, coordinating with internal technical and relationship teams to ensure timelines can be met
  • Serve as a primary point of contact to assigned clients, communicating with clients on various project deliverables, questions and requests via email; exceptional writing skills are a must
  • Provide assistance to resolve issues that may arise during the product configuration, testing or post-launch phases that may be required immediate assistance
  • Perform quality assurance reviews on all work you do and done by technical teams
  • Lead multiple projects at once while paying strict attention to detail
  • Maintain an in-depth understanding of Benevity's suite of products and services
  • Contribute to the success of the Client Projects team, leading continuous improvement initiatives and providing support to team members, for example
Desired Qualifications
  • Intermediate HTML knowledge is a plus
  • Bilingual French/English proficiency at a fluent, C-level capacity is a bonus
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