System Support Specialist – Mid-Level

Job Description

Job Title: On-site System Support Specialist (Mid-Level)

Duration: 24 months

Work Location: US-NY-New York

Openings: Multiple Openings

*** Local candidates preferred***

Position Description/Responsibilities:

• Join a world leader in IT metrics and productivity! Computer Aid, Inc. (CAI) is a full service Information Technology outsourcing firm with more than 30 years of experience and a world leader in IT measurement and IT productivity.
• Computer Aid, Inc. is looking for five Mid-Level On-site System Support Specialist with 3-5 years of experience!
• These positions comes to us from our NY State contract for Hourly Based Information Technology Services and is located in New York, NY. New York City is the largest city in the United States and has something for everyone. There are innumerable things to experience in the Big Apple including basketball games and concerts at Madison Square Garden, plays on Broadway, Cirque du Soleil at Radio City Music Hall, and many other world famous tourist attractions.
• Consider applying today as time is limited on these and other positions like it for the state of NY.

Qualifications

Position Requirements/Technical Skills:

• OCFS has had the greatest success in implementing and supporting the CONNECTIONS application deployments when it has provided the end users on-site face-to-face support during deployment. Providing on-site support staff resources accelerates a caseworker’s ability to successfully master how to utilize the new application properly and results in fewer case documentation errors and aids in user acceptance. The staff hired will provide one-to-one or small group on- site support to users in how to best utilize the updated and modernized application features and to how incorporate them into their business processes. The hired staff will understand and be able to translate the screen changes of the transformed CONNECTIONS for the end-users. These staff will also serve as the front line to identify software issues that could possibly occur when the application is first migrated and will also be able to quickly provide helpful information to users for features that require additional training or technical assistance.
• Ongoing support of the system will be provided by a cadre of well-trained, experienced support staff will significantly help ease the transition for users as OCFS deploys new application

Daily Tasks will include but are not limited to the following:

• Go on-site to local districts and voluntary agencies located within the New York City Region to assist caseworkers/supervisors in properly using the CONNECTIONS application.
• Trouble shoot either via phone or while on-site application issues needing resolution.
• Provide training support and technical assistance follow-up to CONNECTIONS users in using new CONNECTIONS functionality both prior to rollout and following the rollout.
• Troubleshoot issues encountered on-site and provide information and data to help resolve identified problems
• Assist in providing face-to-face support for an array of ad hoc OCFS initiatives that require a specialized response.

The ONE MANDATORY REQUIREMENT:

• You must be a Mid-Level On-site System Support Specialist with documented employment experience of 3-5 years (36-60 months).
• You must have experience in the usage and support of a collection of development platforms, technical architectures, or business applications and products that run on those platforms, beyond that of a Programmer.
• You must be able to work without assistance.

Requested Desirable Qualifications:

• The numbered qualifications below are not mandatory, but candidates should meet or exceed in duration and skill set target asked for, at least 3 of numbers 1 through 5.
• 36 months of experience providing actual on-site implementation assistance for a large scale automation effort.
• 36 months of experience in change management; planning and implementing change.
• 15 months of experience in implementing SACWIS systems in New York State or another state.
• 36 months of experience providing training and/or technical assistance in either a classroom or in a work environment.
• Bachelor’s Degree.

Additional Information

***local candidates preferred***